call center representative resume example with 1+ years of experience
- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- :
Motivated Teacher's Assistant with deep passion for helping students excel by supporting teachers and enhancing classroom environments. Proficient in organizing supplies, cleaning rooms and planning fun activities. Good tutoring, recordkeeping and time management skills. Motivated Front End Associate offering 2 years' background in retail grocery. Employing creativity and plan-o-gram interpretation abilities to assemble attractive merchandise displays. Proven team player and contributor with positive attitude and outstanding interpersonal communication skills. Versatile Hard worker bringing valuable experience in administrative roles. Possessing uncompromising work ethic, time management, organization and prioritization qualities. Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in Car Dealership solutions.
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Northwest Natural Gas Company – Portland, OR,
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Documented conversations with customers to track requests, problems and solutions.
- Maintained strong call control and quickly worked through scripts to address problems.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Promoted product offerings to drive growth and exceed benchmarks.
Desert Choice Schools – Casa Grande, AZ,
- Assisted teachers with instruction and provided clerical support for diverse needs.
- Monitored students in class, hallways and cafeteria to supervise, enforce rules and support lead teacher.
- Distributed classroom materials, pencils, paper and art materials.
- Supervised students and maintained security throughout school buildings and on field trips.
- Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
- Provided classroom support throughout planned instruction and individual lessons.
- Maintained organized and clean classroom and play areas.
- Supervised children and participated with children in activities.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.
Carlie C's Iga – Roseboro, NC,
- Answered customer quests, provided store information and escorted to desired store areas.
- Received payments for products and issued receipts.
- Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
- Resolved customer complaints and escalated worsening concerns for remediation.
- Processed 250 transactions per day with exceptional accuracy.
- Increased sales by suggesting specific complementary items to customers.
- Devised promotional plans to target and move excess stock, high-profit items and soon-to-expire merchandise for easy sale.
Carlie C's Iga – Smithfield, RI,
- Greeted customers upon arrival and offered assistance with locating store merchandise.
- Processed and completed cash or credit transactions accurately.
- Re-stocked check-out line and end-cap displays with new merchandise.
- Packaged, transported, and loaded customer orders into shopping carts and vehicles for carry-out or pick-up service.
- Worked closely with front-end staff to assist customers.
- Helped customers find specific products, answered questions and offered product advice.
- Met high productivity standards in processing payments for customers.
- Learned roles of other departments to provide coverage and keep store operational.
- Inspected items for damage and obtained replacements for customers.
- Honor Roll
- National Honor Society Member
- Student Council Member
- Member of SASS(2021-Present)
- Lead Hog from (2020-2021)
- Community Service at Watershed in LR(December 2021).
- Community Service at Women's Shelter in Rogers(December 2021).
- Backpack Drive at The Faith Church(August 2021)
- Donated to on Campus Can Food Drive
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Resume Overview
School Attended
- North Little Rock High School
- University of Arkansas, Fayetteville
Job Titles Held:
- Call Center Representative
- Teacher's Assistant
- Front End Associate
- Front End Associate
Degrees
- High School Diploma
- Some College (No Degree)
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