LiveCareer-Resume

call center representative resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Call Center Operations
  • POS Systems and Ordering Platforms
  • Needs Assessment
  • Data Entry
  • Customer Service
  • Understanding Customer Needs
  • Verbal and Written Communication
Experience
Call Center Representative, 06/2022 to Current
Vibe Credit UnionWest Bloomfield, MI,
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationship
  • Consulted with customers to resolve service and billing issues.
  • Updated databases with new and modified customer data.
  • Increased customer satisfaction ratings [Number]% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
Assistant Manager, 12/2020 to 06/2022
Lennox CompaniesAtlanta, GA,
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Delegated daily tasks to team members to optimize group productivity.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
Crew Member, 12/2018 to 12/2020
Giant EagleMeadville, PA,
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Wiped down tables and equipment, swept and refilled stock.
  • Served food quickly for positive guest experiences.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Took orders from patrons and input selections into store computer system.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Assisted patrons in making menu selections.
  • Stocked shelves and cases with new or transferred items.
Crew Member, 08/2015 to 12/2018
Giant EagleBeachwood, OH,
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Wiped down tables and equipment, swept and refilled stock.
  • Served food quickly for positive guest experiences.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Took orders from patrons and input selections into store computer system.
  • Packed fast food products in approved containers, cups and bags.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Drove team success by quickly completing assigned tasks.
  • Upheld high standards of productivity and quality in operations.
  • Stocked shelves and cases with new or transferred items.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Presented orders to guests within anticipated service times.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Prepared food for various recipes by washing, peeling and dicing ingredients.
  • Assisted patrons in making menu selections.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Maintained safe food handling practices to prevent germ spread.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
Education and Training
High School Diploma: , Expected in 05/2015 to Duncanville High School - Duncanville, TX
GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Duncanville High School

Job Titles Held:

  • Call Center Representative
  • Assistant Manager
  • Crew Member
  • Crew Member

Degrees

  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: