LiveCareer-Resume

call center representative resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary
  • Hardworking and knowledgeable in multiple different job titles well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities. Personable, friendly and solution-oriented with over 10 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, Customer Service, time management and sales. Dedicated to customer loyalty and satisfaction. Practiced customer service professional with Customer Service expertise and deep passion for helping customers. Successful at processing high-volume calls in fast-paced environments while maintaining detailed records and satisfying customers with successful resolutions. Experienced in maintaining privacy of confidential and sensitive information. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Skills
  • Call center operations
  • Performance monitoring
  • Prospecting skills
  • Professional telephone voice
  • Providing customer support
  • Training and development
  • Communicating with clients
  • Customer communications
  • Resolving issues
Experience
Call Center Representative, 10/2018 to 10/2019
Northwest Natural Gas CompanyAstoria, OR,
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Completed up to 500-1000 outgoing calls per day according to assigned call list.
  • Processed customer account changes using the correct information they would provide me.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Answered, screened and processed over 500 calls daily by using call management system and web-based communications.
  • Documented customer inquiries and feedback, including service delivery suggestions in company database.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Shared detailed information regarding [Product or Service] options to help customers make decisions.
Package Handler, 08/2017 to 03/2019
PoshmarkRedwood City, CA,
  • Assisted in loading delivery trucks with prepared packages.
  • Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
  • Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
  • Alerted purchasing team of shortages or damaged goods identified when unloading trucks.
  • Used hand tools and loading equipment, including pallet jacks and two-wheelers.
  • Moved inventory items using forklift equipment safely to prevent accidents and mishaps.
  • Resolved conveyor system issues by clearing jams and blockages.
  • Operated forklifts and pallet jacks to move, pick up or store products.
  • Palletized boxes to streamline movement and shipment.
  • Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
Caregiver, Special Needs, 01/2013 to 12/2017
Radiant Senior LivingEverett, WA,
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Assisted with meal planning to meet nutritional plans.
  • Built effective working relationships with law enforcement professionals, resulting in improvements in security surveillance and case investigations.
  • Engaged client in physical and mental activities to sustain quality of life.
  • Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
  • Administered necessary medications as directed by care plan.
  • Worked with supervisory medical staff to review cases and improve care.
  • Assisted over 10-15 residents with daily needs, including personal hygiene, dressing and transferring from chairs to bed.
  • Cultivated amiable relationships with over 10 residents, resulting in strong overall patient happiness and emotional well-being.
  • Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
  • Took and recorded patient temperature, pulse, respiration and blood pressure to monitor health statistics.
  • Fostered relationship with client, providing companionship and counseling.
  • Improved patient outlook and daily living through compassionate care.
  • Transported patients to and from medical, dental and personal care appointments.
  • Planned and prepared nutritious meals and snacks to meet special client diets such as diabetic, low sodium and high protein.
  • Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
Sales Associate, 06/2009 to 11/2012
Things Remembered, Inc.Woodbridge, NJ,
  • Assisted customers by finding needed cosmetics, clothing, basically any items of the department I was working in and checking inventory for items at other locations.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Prepared cash deposits up to $500-$2000 with zero discrepancies.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Reset store displays for special events and seasonal merchandise changes.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
  • Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Reduced process lags by training employees on best practices and protocols.
Education and Training
High School Diploma: , Expected in 05/2007 to The Benjamin School - Palm Beach Gardens, FL,
GPA:
Bachelor of Arts: Accounting, Expected in 06/2015 to Strayer University - Atlanta, GA,
GPA:

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Resume Overview

School Attended

  • The Benjamin School
  • Strayer University

Job Titles Held:

  • Call Center Representative
  • Package Handler
  • Caregiver, Special Needs
  • Sales Associate

Degrees

  • High School Diploma
  • Bachelor of Arts

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