Call Center Representative Resume Example
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CALL CENTER REPRESENTATIVE
Summary
Cheerful and upbeat personality with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Out going and very much a people person that will strive for the best solution in any situation.
Skills
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Experience
Call Center Representative|Northwest Natural Gas Company - Portland , OR|04/2019 - Current
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Prepared, completed and processed customer account forms and database changes.
- Answered, screened and process calls daily by using call management system and web-based communications.
- Consulted with customers regarding their needs, addressing concerns.
- Assist customers in a timely manner, greeting with upbeat attitude and help them schedule appointments or provide them with accurate information.
Injection Mold Operator|Advanced Drainage Systems - Findlay , OH|05/2016 - 04/2019
- Entered data into manufacturing batch records.
- Maintained high levels of quality standards by closely monitoring progress and effectively streamlining procedures.
- Closely observed automatic molding machines to quickly correct malfunctions or material jams to prevent expensive breaks.
- Trimmed and shaped plastic molded parts to meet specifications using cutters and knifes.
- Earned reputation for good attendance and hard work.
- Attended departmental meetings, providing feedback to enhance future performance.
- Completed sorting project resulting in no lose or delivery of bad parts to the companies.
- Improved operations by working with team members and customers to find workable solutions.
- Recognized by management for providing exceptional customer service.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Patient Care Assistant|Mercy Health - Willard , OH|03/2015- 05/2016
- Ambulated patients with appropriate assistive devices and in line with proper body mechanics.
- Documented patient intake and dietary requirements and assisted with feeding.
- Supported unit efficiency by maintaining current and accurate clerical paperwork.
- Communicated changes in patient conditions and other unit concerns to multidisciplinary team.
- Obtained vital signs and collected biological samples to assist with diagnostic testing and ongoing assessments.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Promoted patient comfort by quickly responding to calls and handling diverse needs.
- Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
- Played games,with patients on a daily basis to boost mood, improve memory and provide light entertainment.
- Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
- Obtained patient vital signs and reported results to staff nurse or physician to note changes from prior measurements.
- Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
Shift Supervisor /Team Member|KFC - City , STATE|02/2007 - 03/2015
- Trained employees on effective work procedures and performance strategies.
- Answered and resolved customer questions and concerns.
- Inspected incoming supplies to verify conformance with materials specifications and quality standards.
- Performed store opening and closing procedures, including setting up registers and checking products.
- Motivated team members to complete assigned tasks and perform at exceptional levels.
- Utilized security, safety and loss prevention strategies during shifts.
- Collaborated with team members to improve performance and implement training updates.
- Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
- Assisted store management with meeting standards of service and quality in daily operations.
- Set up, adjusted and maintained machines to keep production operating at peak levels and consistently meet challenging daily demands.
- Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
- Resolved customer complaints and reported issues to senior management.
- Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
Education and Training
Wallace State Community College - Hanceville||City, State|05/2010Associate of Applied Science: Massage Therapy
Hanceville High School||City, State|05/2008High School Diploma
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Resume Overview
School Attended
- Wallace State Community College - Hanceville
- Hanceville High School
Job Titles Held:
- Call Center Representative
- Injection Mold Operator
- Patient Care Assistant
- Shift Supervisor /Team Member
Degrees
- Associate of Applied Science : Massage Therapy
High School Diploma
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