call center representative resume example with 6+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Polite, professional, and successful in applying strong communication and problem resolution skills to each issue. Solid history of surpassing productivity and quality targets in high-volume settings. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals.
Skills
Customer Data Confidentiality
Multitasking and Prioritization
Efficient and Detail-Oriented
Verbal and Written Communication
Upbeat and Positive Personality
Courteous with Strong Service Mindset
Data Entry and Maintenance
Calm and Professional Under Pressure
Strong Analytical and Problem Solving Skills
Administrative and Office Support
Computer Proficiency
Experience
Call Center Representative, 01/2020 to Current Northwest Natural Gas Company – Portland, OR,
Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
Contributed to company achieving and holding industry-leading customer service ratings.
Generated new and repeat sales by offering timely product, service and technical information.
Resolved complaints efficiently to satisfy customers and encourage future transactions.
Incorporated cross-selling, up-selling and add-ons and offered promotional items to increase sales.
Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
Offered technical support for online purchases and helped customer navigate website to facilitate buying process.
Answered phone with friendly greeting to create positive inbound calling experience for customers.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Optimized customer support by establishing collaborative service environment.
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Met all customer call guidelines including service levels, handle time and productivity.
Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Administrative Assistant, 12/2016 to 10/2020 Unifi – Jackson, WY,
Performed internal and external audits and research and administrative reviews of programs and plans to support HR administration
Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
Documented human resources records and maintained confidentiality of sensitive personal information.
Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Created PowerPoint presentations for business development purposes.
Coordinated bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Drafted professional memos, letters and marketing copy to support business objectives and growth.
Maintained complex digital filing system for financial information.
Handled client correspondence and tracked records to foster office efficiency.
Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Coached new employees on administrative procedures, company policies and performance standards.
Received Notary public certification.
Team Member, 03/2015 to 12/2016 Take 5 Oil Change – Lexington, SC,
Instructed junior team members on protocols and procedures of each station to maximize contributions.
Kept work areas clean, organized and safe to promote efficiency and team safety.
Maintained sanitary, organized facility by wiping down countertops, mopping and sweeping floors, emptying trash receptacles and washing dishes.
Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
Used cash registers and calculators to prepare bills, accept payments and make change.
Prepared and cooked food orders for customers by noting customizations and portion sizes.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Processed large orders for special events and catering services.
Trained new personnel on safe handling procedures for raw foods.
Sanitized hands and surfaces before preparing foods.
Prepared fruits and vegetables for cooking and garnishing by washing, peeling, cutting and seeding products.
Stored leftover uncooked and cooked food in airtight containers to prevent rancidity.
Education and Training
High School Diploma: , Expected in to Claire High School - San Antonio, TX GPA:
No Degree: Nursing , Expected in to San Antonio College - San Antonio, TX GPA:
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