Dedicated and focused office assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Increased office organization by developing more efficient filing system and customer database protocols.
Communicate with customers by telephone.
Respond promptly to customer inquiries
Handle and resolve customer complaints
obtain and evaluate all relevant information to handle inquiries and complaints
Perform customer verification
Process orders, forms, and applications and requests
Direct requests and unresolved issues to the designated resource
Manage customers' accounts
Keep records of customer interactions and transactions
Record details of inquiries, comments and complaints
Communicate and coordinate with other departments
Follow up on customer interactions
Prepares source data for computer entry by compiling and sorting information; establishing entry priorities.
Processes customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.
Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
Maintain data entry requirements by following data program techniques and procedures.
Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data
Operates cash register accurately and efficiently.
Assists in stocking sales floor, stock rotation, displays and organization of merchandise.
Completes cash balance, production and other reports as directed.
Responsible for answering telephone in professional manner and directing calls to appropriate party.
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