Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Personable and dedicated Customer Service Representative with extensive experience in a call center setting. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Technologically savvy
  • Inbound and outbound calling
  • Clerical support
  • Call center experience
  • Customer relations
  • High-energy attitude
  • Retail sales customer service
  • Professional telephone voice
  • Customer communications
  • Technical troubleshooting
Experience
Call Center Representative, 09/2020 to Current
Oe Federal Credit UnionModesto, CA,
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Answered 70+ inbound calls per day and directed to designated individuals or departments.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Assisted 200+ callers per week in fast-paced environment.
Waiter, 01/2019 to 10/2020
VacasaGarden City, UT,
  • Calculated charges, issued table checks and collected payments from customers.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Clerk Cashier, 03/2017 to 12/2018
Ashley FurnitureEl Cajon, CA,
  • Scanned items and checked pricing on cash register for accuracy.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Operated cash register, collected payments and provided accurate change.
  • Trained new employees in cashiering procedures, offering assistance in resolving issues.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Resolved issues with cash registers, card scanners and printers.
  • Processed 150+transactions per day with exceptional accuracy.
Customer Service Representative, 09/2013 to 02/2017
General DynamicsCity, STATE,
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Reviewed account and service histories to identify trends and issues.
  • Upheld privacy and security requirements established by regulatory agencies.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Answered 100+ inbound calls per day and directed to designated individuals or departments.
Education and Training
: Psychology, Expected in
Union College - Barbourville, KY
GPA:

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Resume Overview

School Attended

  • Union College

Job Titles Held:

  • Call Center Representative
  • Waiter
  • Clerk Cashier
  • Customer Service Representative

Degrees

  • Some College (No Degree)

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