Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Addressed customer service inquiries in a timely and accurate fashion.
Properly directed inbound calls in phone queues to improve call flow.
Provided accurate and appropriate information in response to customer inquiries.
Observed and documented patient status and reported patient complaints to the case manager.
Read and recorded temperature, pulse and respiration.
Prepared patient rooms prior to their arrival.
Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.
Assisted with ADLs.
Maintained a clean, orderly and well-stocked environment.
Provide excellent customer service
Maintain cash register and handle money
Took necessary steps to meet customer needs and effectively resolve food or service issues.
Recorded customer orders and repeated them back in a clear, understandable manner.
Coursework in Health Education
Companies Worked For:
Job Titles Held: