LiveCareer-Resume

call center representative resume example with 20+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Compassionate Call Agent with documented strengths in building customer relationships. Caring and kind with focus on providing effective solutions to complex problems. Eager to provide superlative results for customers and employers alike.

Skills
  • Charts
  • CPR
  • Customer service
  • First aid
  • Quality
  • Scheduling
  • Phone etiquette
  • Trainer
  • Website
  • Call center operations
  • Call controlling
  • Call control skills
  • Resolving issues
  • Quality assurance optimization
  • Call center experience
  • Inbound phone call management
  • Account updating
  • Communicating with clients
Experience
12/2017 to Current Call Center Representative Ohsu | Longview, WA,
  • Answering phone calls from patients, insurance companies, pharmacies, outside doctors’ offices.
  • Sending messages to the appropriate recipient, Connecting calls to the nurses, other departments and Scheduling appointments.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Maintained high-volume workload within fast-paced environment by assisting clients per and consistently meeting performance benchmarks.
  • Answered, screened and processed over calls daily by using call management system and web-based communications.
  • Shared detailed information regarding options to help customers make decisions.
  • Delivered customer support to callers each.
  • Documented conversations with customers to track requests, problems and solutions.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
11/2017 to 11/2018 Release of Information Specialist Harris Health System | Katy, TX,
  • Using Recordconnect software to download records to customers through a secure website.
  • Yearly training in customer service through both Recordconnect, and Michigan Medicine.
  • Learned how to work with multiple computer programs at once to perform my job duties with the utmost efficiency.
  • Working in a busy, production oriented environment where both quantity of work and quality of work are important to be a valuable employee.
  • Set up patient charts and documented information in various company software.
  • Increased team efficiency by implementing process improvements.
  • Pulled patient records and transferred information to appropriate parties.
  • Determined and implemented techniques to improve medical records retrieval process.
  • Verified record copies before handing each over to check for and remove unnecessary details.
  • Logged all requests for medical records into spreadsheets.
  • Streamlined day-to-day office processes to meet long-term goals.
  • Entered patient insurance, demographic and health information into software and confirmed records.
  • Disseminated information to correct department, individual or outside location.
  • Provided respectful assistance to all parties, including patients, staff members and insurance company representatives.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Collaborated with others to discuss new opportunities.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
10/1998 to 12/2016 Release of Information Specialist Harris Health System | Baytown, TX,
  • Processing request for medical records for compliance with hospital policy and HIPPA Fulfilling request for records using online computer records, hard copy charts, and micro film.
  • Using CioxHealth software to transmit records to customers through a secure website.
  • Answering phone calls from patients, insurance companies, and others who are making inquires about obtaining medical records or checking the status of their previous request and answering any other questions that they may have.
  • Yearly training in customer service through both CioxHealth, and Michigan Medicine.
  • Including phone etiquette and face to face with patients.
  • Learning how to work with multiple computer programs at once to perform my job duties with the utmost efficiency.
  • Working in a busy, production oriented environment where both quantity of work and quality of work are important to be a valuable employee.
  • Pulled patient records and transferred information to appropriate parties.
  • Determined and implemented techniques to improve medical records retrieval process.
  • Verified record copies before handing each over to check for and remove unnecessary details.
  • Kept team on track by assigning and supervising their activities and giving constructive feedback.
12/1994 to 12/1996 Childcare Provider The Edge Fitness Clubs | Manchester, CT,
  • Looked after the after school children till their parents came to get them Cleaned up the classrooms at the end of the day Trained to be one of two employees that had CPR/ first aid training.
  • Balanced schedules to provide optimal rest, play and educational periods.
  • Secured indoor and outdoor premises to protect children under care.
  • Promoted physical, emotional, intellectual and social development through well-planned classroom lessons, games and outside activities.
  • Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
  • Kept children safe and secure at all times.
  • Enforced rules to teach manners and maintain safe environment.
  • Led children in tidying up, handwashing to teach responsibility.
  • Maintained organized and clean classroom and work areas.
Education and Training
Expected in | Secondary education, Science and Music Faithway Baptist Collage, , GPA:

Deans list

  • Completed coursework
  • Dean's List Honoree
  • Ranked in Top
  • Minor in Education
Expected in 06/1995 High School Diploma | First Baptist Academy, , GPA:

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Resume Overview

School Attended

  • Faithway Baptist Collage
  • First Baptist Academy

Job Titles Held:

  • Call Center Representative
  • Release of Information Specialist
  • Release of Information Specialist
  • Childcare Provider

Degrees

  • High School Diploma

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