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Call Center Representative Resume Example

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CALL CENTER REPRESENTATIVE
Professional Summary
  • Hardworking individual bringing 15+ years of experience in the retail and customer service industry.
  • Over 8 years experience in call center sales and customer service.
  • Over 7 years experience in retail and in store customer service.
  • Deep understanding of customer needs and sales strategies.
  • Uses product knowledge and active listening to identify customer needs and recommend appropriate solutions while also making add-on item recommendations.
  • Effectively bring in new customers and maximize loyalty by delivering exceptional service to every guest.
  • Strong understanding of working to achieve individual goals while also maintaining team morale to work together as a cohesive unit achieving store goals.
Work History
Call Center Representative, 10/2012 to 10/2020Faneuil - Spokane Valley , WA
  • Call center support of sales by taking phone calls, chats, and emails regarding order placement, order issues, in store purchases, appointments and collecting payments.
  • Became a Mentor which included training new hires, helping out the team with any issues they could not resolve on their own, as well as stepped up to assist when a supervisor was not available.
  • Became an Item Update member which included correcting any issues on the website regarding items and reformulating the correct verbiage/details.
  • Became a top performer both in procedure as well as quality control.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards as well as responded to chats/emails within the specified timeframe.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Sought out training opportunities to enhance customer relationship management abilities and further improve satisfaction scores.
  • Educated customers on company policies, products, order completion, and access to services.
  • Engaged in continuous learning and development opportunities to promote continued performance improvement.
Retail Sales Associate, 06/2009 to 04/2012Omni Hotels - Austin , TX
  • Retail sales specializing in beauty by providing full face makeup applications as well as discussed tools and techniques for both everyday looks and special event makeup.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Recorded notes for future reference, including customer preferences and services delivered.
  • Processed payments, returns, and exchanges at register.
  • Counted cash in registers at open/close.
  • Met requirement of gaining new Nordstrom cardholders.
  • Met monthly, weekly, and daily sales goals.
  • Analyzed customer skin to assess unique conditions and recommended products that would address their concerns.
  • Assessed customer hair texture, treatment history and desired outcome to identify appropriate product recommendations.
  • Made fragrance recommendations.
  • Stayed up to date with new trends and new products.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
  • Maintained counter and display areas in clean and neat fashion.
  • Booked customer appointments.
  • Upsold additional products and services to increase sales numbers.
  • Cultivated productive and positive relationships with customers built on loyalty and service.
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
Retail Sales Associate, 06/2007 to 06/2009Omni Hotels - Amelia Island , FL
  • Customer service and retail sales specializing in beauty by helping clients achieve desired looks for routine wear and special events by crafting ideal makeup strategies.
  • Processed payments by entering sales in register.
  • Worked in the Prestige Cosmetics department which specialized in high end skincare, cosmetics, fragrance, hair care, tools/brushes, and nail products.
  • Provided makeup and skincare applications and consultations.
  • Evaluated client needs and recommended treatments and strategy to achieve desired results.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
Retail Sales Associate, 02/2005 to 06/2007Omni Hotels - Dallas , TX
  • Specialized in the high end skincare and body care section.
  • Promotion to Manager-In-Charge to help coverage when managers weren't in store.
  • Evaluated client needs and recommended treatments.
  • Made recommendations based on scent as well as product type.
  • Met or exceeded sales goals on regular basis.
  • Processed payments by entering sales in register.
  • Upsold additional products and services to increase sales numbers.
  • Arranged merchandise to present visually appealing displays that drive sales.
Education
High School Diploma, 06/2007
Bishop Blanchet High School - City
Edmonds Community College - City, State
Skills
  • Sales proficiency
  • Relationship building and management
  • Sales expertise
  • Customer consultation
  • Call center background
  • Retail background
  • Display arrangements
  • Payment processing
  • Product expertise
  • Customer buying habits
  • Trend expert
  • Networking expertise
  • Outstanding client retention
  • Makeup application/consultation
  • Skincare application/consultation
  • Skin analysis
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

79Average
Resume Strength
  • Completeness
  • Formatting
  • Word choice
  • Measurable results
  • Strong summary
  • Clear contact info

Resume Overview

School Attended

  • Bishop Blanchet High School
  • Edmonds Community College

Job Titles Held:

  • Call Center Representative
  • Retail Sales Associate

Degrees

  • High School Diploma , 06/2007

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