Highly enthusiastic customer service professional with 4 years client interface experience.
Personable and responsible Cashier with experience in retail and customer service. Solid team player with upbeat, positive attitude.
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Hardworking,Reliable,Motivated, Performance Driven, Multi-task-oriented,Ambitious,Consistent
Skilled Customer Service Representative committed to addressing customer concerns with speed, accuracy and professionalism.
Resourceful and consistently meets and exceeds productivity goals.Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
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Customer Assistance
Customer Service
Customer Interface
Managed call flow with different range of calls in queue per minute.
Resolving all financial and general issues.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Provided accurate and appropriate information in response to customer inquiries.
Developed effective relationships with all call center departments through clear communication.
Built customer loyalty by placing follow-up calls for customers who reported product issues.
Formulated and enforced Service Center policies, procedures and quality assurance measures.
Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Made reasonable procedure exceptions to accommodate unusual customer requests.
Provided accurate and appropriate information in response to customer inquiries.
Demonstrated mastery of customer service call script within specified timeframes.
Addressed customer service inquiries in a timely and accurate fashion.
Maintained up-to-date records at all times.
Ran reports and supplied data to fulfill customer report requirements.
Built customer loyalty by placing follow-up calls for customers who reported product issues.
Formulated and enforced Service Center policies, procedures and quality assurance measures.
Properly directed inbound calls in phone queues to improve call flow.
Accepted payment from customers and made change as necessary. Apportioned and served food to facility residents, employees, or patrons. Assisted co-workers. Assisted diners with seating as needed. Cleaned and maintained the beverage area, display cases, equipment, and order transaction area. Cleaned and prepared various foods for cooking or serving. Cleaned bars, work areas, and tables.
Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash.
Developed variety of menu items catering to customers with food allergies and diet restrictions such as gluten-free and vegan items.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Worked as a team member performing cashier duties, product assistance and cleaning.Resolved product issues and shared benefits of new technology.Expressed appreciation and invited customers to return to the store.
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Companies Worked For:
School Attended
Job Titles Held:
Degrees
