LiveCareer
LiveCareer
  • Dashboard
  • Jobs
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Education
      • Administrative
      • Medical
      • Human Resources
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Nursing
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • View All
    • Resume Services
    • Resume Formats
    • Resume Review
    • How to Write a Resume
    • CV Examples
    • CV Formats
    • CV Templates
    • Resume Objectives
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • Business Operations
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Jobs
    • Mobile App
    • Job Search
    • Job Apply Tool
    • Salary Calculator
    • Business Letters
    • Job Descriptions
  • Questions
  • Resources
  • About
  • Contact
  • 0Notifications
    • Notifications

      0 New
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Call Center Representative
Please provide a type of job or location to search!
SEARCH

Call Center Representative Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
CALL CENTER REPRESENTATIVE
Career Overview

Highly enthusiastic customer service professional with 4 years client interface experience.

Personable and responsible Cashier with experience in retail and customer service. Solid team player with upbeat, positive attitude.

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Hardworking,Reliable,Motivated, Performance Driven, Multi-task-oriented,Ambitious,Consistent

Skilled Customer Service Representative committed to addressing customer concerns with speed, accuracy and professionalism.

Resourceful and consistently meets and exceeds productivity goals.Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Core Strengths
  • High customer service standards
  • Conflict resolution proficiency
  • Strong problem solving ability
  • Active listening skills
  • Sharp problem solver
  • Energetic work attitude
  • Telecommunication skills
  • Adaptive team player
Accomplishments

Customer Assistance 

  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Service 

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Interface 

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Managed call flow with different range of calls in queue per minute.

Work Experience
Macys Credit and Customer ServiceJune 2015 to December 2015Call Center Representative
Bridgeton, Mo

Resolving all financial and general issues.

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Provided accurate and appropriate information in response to customer inquiries.

Developed effective relationships with all call center departments through clear communication.

Built customer loyalty by placing follow-up calls for customers who reported product issues.

Formulated and enforced Service Center policies, procedures and quality assurance measures.

Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met.

Convergys April 2014 to June 2015Call Center Representative
Hazelwood, Mo

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Made reasonable procedure exceptions to accommodate unusual customer requests.

Provided accurate and appropriate information in response to customer inquiries.

Demonstrated mastery of customer service call script within specified timeframes.

Addressed customer service inquiries in a timely and accurate fashion.

Maintained up-to-date records at all times.

Ran reports and supplied data to fulfill customer report requirements.

Built customer loyalty by placing follow-up calls for customers who reported product issues.

Formulated and enforced Service Center policies, procedures and quality assurance measures.

Properly directed inbound calls in phone queues to improve call flow.

Service StarsAugust 2013 to April 2014Temp
Saint Louis, MO

Accepted payment from customers and made change as necessary. Apportioned and served food to facility residents, employees, or patrons. Assisted co-workers. Assisted diners with seating as needed. Cleaned and maintained the beverage area, display cases, equipment, and order transaction area. Cleaned and prepared various foods for cooking or serving. Cleaned bars, work areas, and tables.

Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash.

Developed variety of menu items catering to customers with food allergies and diet restrictions such as gluten-free and vegan items.


Circle KJuly 2012 to January 2013Cashier
Saint Louis, Mo

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Worked as a team member performing cashier duties, product assistance and cleaning.Resolved product issues and shared benefits of new technology.Expressed appreciation and invited customers to return to the store.

Educational Background
Fresh Start Academy2009High School DiplomaSaint Louis, Mo, USA
Everest College2014Dental AssistantSaint Louis, MO, USA
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Macys Credit and Customer Service
  • Convergys
  • Service Stars
  • Circle K

School Attended

  • Fresh Start Academy
  • Everest College

Job Titles Held:

  • Call Center Representative
  • Temp
  • Cashier

Degrees

  • High School Diploma
    Dental Assistant

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Call-Center-Representative-resume-sample

Call Center Representative

Aerotek/Whirlpool

Saint Joseph, Michigan

Call-Center-Representative-Specialist-resume-sample

Call Center Representative Specialist

Murfreesboro, Tennessee

Call-Center-Representative-resume-sample

Call Center Representative

Maximus, Inc.

Bullard, Texas

About
  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
Help & Support
  • Work Here
  • Contact Us
  • FAQs
Languages
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
Customer Service
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2021, Bold Limited. All rights reserved.