Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
High customer service standards
Strong problem solving ability
Proficient with Microsoft Office Suite
Service solutions expert
Conflict resolution proficiency
Exceeded corporate target for customer satisfaction for 3 months in a row.
IqorNorth Charleston, SCCall Center RepresentativeCollected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries.
Stein MartVirginia Beach, VACashierComputed sales prices, total purchases and processed payments. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Operated a cash register to process cash, check and credit card transactions.
TargetHolyoke, MAcashierPlaced special orders and called other stores to find desired items. Replenished floor stock and processed shipments to ensure product availability for customers. Recommended merchandise based on customer needs.
Boston Concession GroupSpringfield, MACashier/ServerAccepted payment from customers and made change as necessary. Checked the quantity and quality of received products Cleaned and prepared various foods for cooking or serving
Riverpointe Rehabilitation CenterVirginia Beach, VACertified Nursing AssistantRecorded patients' medical history, vital statistics and test results in medical records. Supported patients with customized patient teaching tools. Took and recorded patients' temperature, pulse and blood pressure.
Landstown High SchoolVirginia Beach, VA, usaHigh School Diploma: general studies
Blue Ridge Job CorpsMarion, VA, 24962certification: cna