call center representative resume example with 14+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Professional Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Skills
Account Management
System Documentation
Data Gathering
Call Center Operations
Customer Service Optimization
Problem-Solving Skills
Answering Questions
Product Knowledge
Work History
Call Center Representative, 03/2022 to Current Yale-New Haven Health – Shelton, CT,
Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Educated customers on company systems, form completion, and access to services.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Performed various clerical duties by filing and faxing documents and creating customer databases.
Met customer call guidelines for service levels, handle time and productivity.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Call Center Loan Officer, 05/2020 to 05/2021 Msu Federal Credit Union – Lansing, MI,
Recommended loan approvals and denials based on customer loan application reviews.
Originated, reviewed, processed, closed, and administered customer loan proposals.
Submitted loan applications to underwriter for verification and recommendations.
Maintained strict confidentiality of bank records and client information.
Examined customer loan applications for loan approvals and denials.
Utilized risk management strategies to attain high loan approval rates.
Monitored performance of existing loan portfolios to identify and address any issues.
Developed strong relationships with customers through high levels of customer service.
Negotiated loan terms to provide favorable outcomes for both customers and lenders.
Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
Assisted customers with completing loan applications and other paperwork.
Document Specialist, 05/2019 to 05/2021 Beigene, Ltd. Apac – Ridgefield Park, NJ,
Prepared digital files, physical documents and work requests in compliance with company guidelines.
Transmitted documents, organized revisions and tracked changes.
Managed file archival and information retrievals.
Completed transmittal logs and stored in files for specified durations.
Maintained organized and efficient document flows by using excellent planning and multitasking skills.
Proofread filenames, titles and submittal details to streamline submittal and avoid rejection.
Provided support for document controls and worked with contract documents.
Monitored due dates and deadlines and worked to submit all documents on time or early.
Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
Carefully reviewed all documents and reports for completeness and accuracy.
Call Center Loan Officer, 05/2007 to 05/2018 Msu Federal Credit Union – Auburn Hills, MI,
Recommended loan approvals and denials based on customer loan application reviews.
Originated, reviewed, processed, closed, and administered customer loan proposals.
Submitted loan applications to underwriter for verification and recommendations.
Maintained strict confidentiality of bank records and client information.
Examined customer loan applications for loan approvals and denials.
Assisted customers in understanding loan terms and conditions to make informed decisions.
Collaborated with other departments to promptly process loan applications.
Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
Utilized risk management strategies to attain high loan approval rates.
Monitored performance of existing loan portfolios to identify and address any issues.
Developed strong relationships with customers through high levels of customer service.
Negotiated loan terms to provide favorable outcomes for both customers and lenders.
Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
Assisted customers with completing loan applications and other paperwork.
Explained very technical financial information to applicants in easy to understand language.
Negotiated loan terms and conditions with customers to secure best deal.
Processed loan applications and monitored progress from start to finish.
Monitored pipelines to track and log status of loans.
Education
Bachelor Of Business Administration: Finance, Expected in 05/1985 to Belhaven University - Jackson, MS GPA:
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