Call Center Representative Resume Example KTG Services

CALL CENTER REPRESENTATIVE

Professional Summary

Experienced Auditor focused on improving business compliance, workflow and processes through detailed audits and optimization recommendations. Successful track record of fully evaluating information, structures and procedures and initiating corrective actions.
Meticulous Auditor with over 4 years of internal auditing experience. Strong organizational and analytical abilities. Unparalleled aptitude for mathematics and interpreting figures.
Talented Auditor bringing 4+ years in auditing. Efficiency-driven and proactive with hardworking nature and strong attention to detail.
Hardworking auditor familiar with scripted interactions and collections guidelines. Proficient in both business and personal credit areas.

Work History

KTG Services - Call Center RepresentativeColumbus, OH03/2012 - 12/2016

Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
Contributed to company achieving and holding industry-leading customer service ratings.
Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Educated customers how to use company systems, complete forms and obtain desired services.
Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Engaged in continuous learning and development opportunities to promote continued performance improvement.
Promoted available products and services to customers during service, account management and order calls.
Received multiple positive reviews acknowledging dedication to excellent customer service.

Various - AuditorHouston, TX01/2017 - Current

Serve as invemtory and product control auditor.
Have conducted revealed store and gas station audits.
Replenished shelves to maintain adequate merchandise levels.
Provide feedback on operations and promotions based on service received.
Monitoring employee behavior and accurately reporting it in a timely manner.
Restocked shelves with current merchandise in attractive displays to promote sales.
Reset store displays for special events and seasonal merchandise changes.
Protected company data by maintaining organized files.
Documented findings and prepared detailed reports.
Utilized software programs and apps to accurately report findings.
Prepared working papers, reports and supporting documentation for audit findings.
Completed audit papers by thoroughly documenting audit tests and findings.
Coordinated, managed and implemented projects for auditor and examiner evaluations.
Managed internal controls and assessed risks of technology network by performing information system audits of each division.
Ensured compliance with established internal procedures by examining reports, processes, and documentation.

DoD - Contracting OfficerHouston, TX08/1996 - Current

Train internal sta members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
E ectively control the release of proprietary and confidential information for general client lists.
Track Government property continually, maintain constant awareness of stock levels and perform formal inventory review annually.
Monitor multiple databases to keep track of all company files.
Prepare Government contracts for attorney approval.
Also serve as Union vice president after being elected by the employees.
Led complete review of operational costs and potentially wasteful practices, resulting in minimal cost increases as agency headcount and business volume skyrocketed.
Create intricate and visually clear renderings as part of major project proposals for agency command.

Skills

Education

DeVry UniversityColumbus, OHBachelor of Arts: Business

Central Michigan UniversityMount Pleasant, MIMBA: Business Administration And Management

Resume Overview

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