Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary
  • Experienced Auditor focused on improving business compliance, workflow and processes through detailed audits and optimization recommendations. Successful track record of fully evaluating information, structures and procedures and initiating corrective actions.
  • Meticulous Auditor with over 4 years of internal auditing experience. Strong organizational and analytical abilities. Unparalleled aptitude for mathematics and interpreting figures.
  • Talented Auditor bringing 4+ years in auditing. Efficiency-driven and proactive with hardworking nature and strong attention to detail.
  • Hardworking auditor familiar with scripted interactions and collections guidelines. Proficient in both business and personal credit areas.

  • Proficiency Time management
  • File/records maintenance Follow procedures
  • Administrative
  • Agency
  • Attorney
  • Contracts
  • Client
  • Databases
  • Special events
  • Government
  • Inventory
  • Processes
  • Proposals
  • Reporting
  • Sales
  • Time management
  • Annual reports
  • Regulatory Compliance
  • Data Entry
  • Audit coordination
Work History
Call Center Representative, 03/2012 to 12/2016
Pacific Dental ServicesLee's Summit, MO,
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Contributed to company achieving and holding industry-leading customer service ratings.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Educated customers how to use company systems, complete forms and obtain desired services.
  • Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Engaged in continuous learning and development opportunities to promote continued performance improvement.
  • Promoted available products and services to customers during service, account management and order calls.
  • Received multiple positive reviews acknowledging dedication to excellent customer service.
Auditor, 01/2017 to Current
Cornerstone Building BrandsSandy, UT,
  • Serve as invemtory and product control auditor.
  • Have conducted revealed store and gas station audits.
  • Replenished shelves to maintain adequate merchandise levels.
  • Provide feedback on operations and promotions based on service received.
  • Monitoring employee behavior and accurately reporting it in a timely manner.
  • Restocked shelves with current merchandise in attractive displays to promote sales.
  • Reset store displays for special events and seasonal merchandise changes.
  • Protected company data by maintaining organized files.
  • Documented findings and prepared detailed reports.
  • Utilized software programs and apps to accurately report findings.
  • Prepared working papers, reports and supporting documentation for audit findings.
  • Completed audit papers by thoroughly documenting audit tests and findings.
  • Coordinated, managed and implemented projects for auditor and examiner evaluations.
  • Managed internal controls and assessed risks of technology network by performing information system audits of each division.
  • Ensured compliance with established internal procedures by examining reports, processes, and documentation.
Contracting Officer, 08/1996 to Current
Metro Transit - St. LouisSwansea, IL,
  • Train internal sta members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
  • E ectively control the release of proprietary and confidential information for general client lists.
  • Track Government property continually, maintain constant awareness of stock levels and perform formal inventory review annually.
  • Monitor multiple databases to keep track of all company files.
  • Prepare Government contracts for attorney approval.
  • Also serve as Union vice president after being elected by the employees.
  • Led complete review of operational costs and potentially wasteful practices, resulting in minimal cost increases as agency headcount and business volume skyrocketed.
  • Create intricate and visually clear renderings as part of major project proposals for agency command.
Bachelor of Arts: Business, Expected in
DeVry University - Columbus, OH,
  • Graduated magna cum laude
MBA: Business Administration And Management, Expected in
Central Michigan University - Mount Pleasant, MI
  • Graduated magna cum laude
  • Graduated with 3.8 GPA

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School Attended

  • DeVry University
  • Central Michigan University

Job Titles Held:

  • Call Center Representative
  • Auditor
  • Contracting Officer


  • Bachelor of Arts
  • MBA

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