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Call Center Representative Resume Example

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AH
AnnaHuggins
Professional Summary
  • Experienced Auditor focused on improving business compliance, workflow and processes through detailed audits and optimization recommendations. Successful track record of fully evaluating information, structures and procedures and initiating corrective actions.
  • Meticulous Auditor with over 4 years of internal auditing experience. Strong organizational and analytical abilities. Unparalleled aptitude for mathematics and interpreting figures.
  • Talented Auditor bringing 4+ years in auditing. Efficiency-driven and proactive with hardworking nature and strong attention to detail.
  • Hardworking auditor familiar with scripted interactions and collections guidelines. Proficient in both business and personal credit areas.

Work History
Pacific Dental Services - Call Center RepresentativeLee's Summit , MO03/2012 - 12/2016
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Contributed to company achieving and holding industry-leading customer service ratings.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Educated customers how to use company systems, complete forms and obtain desired services.
  • Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Engaged in continuous learning and development opportunities to promote continued performance improvement.
  • Promoted available products and services to customers during service, account management and order calls.
  • Received multiple positive reviews acknowledging dedication to excellent customer service.
Cornerstone Building Brands - AuditorSandy , UT01/2017 - Current
  • Serve as invemtory and product control auditor.
  • Have conducted revealed store and gas station audits.
  • Replenished shelves to maintain adequate merchandise levels.
  • Provide feedback on operations and promotions based on service received.
  • Monitoring employee behavior and accurately reporting it in a timely manner.
  • Restocked shelves with current merchandise in attractive displays to promote sales.
  • Reset store displays for special events and seasonal merchandise changes.
  • Protected company data by maintaining organized files.
  • Documented findings and prepared detailed reports.
  • Utilized software programs and apps to accurately report findings.
  • Prepared working papers, reports and supporting documentation for audit findings.
  • Completed audit papers by thoroughly documenting audit tests and findings.
  • Coordinated, managed and implemented projects for auditor and examiner evaluations.
  • Managed internal controls and assessed risks of technology network by performing information system audits of each division.
  • Ensured compliance with established internal procedures by examining reports, processes, and documentation.
Metro Transit - St. Louis - Contracting OfficerSwansea , IL08/1996 - Current
  • Train internal sta members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
  • E ectively control the release of proprietary and confidential information for general client lists.
  • Track Government property continually, maintain constant awareness of stock levels and perform formal inventory review annually.
  • Monitor multiple databases to keep track of all company files.
  • Prepare Government contracts for attorney approval.
  • Also serve as Union vice president after being elected by the employees.
  • Led complete review of operational costs and potentially wasteful practices, resulting in minimal cost increases as agency headcount and business volume skyrocketed.
  • Create intricate and visually clear renderings as part of major project proposals for agency command.
Skills
  • Proficiency Time management
  • File/records maintenance Follow procedures
  • Administrative
  • Agency
  • Attorney
  • Contracts
  • Client
  • Databases
  • Special events
  • Government
  • Inventory
  • Processes
  • Proposals
  • Reporting
  • Sales
  • Time management
  • Annual reports
  • Regulatory Compliance
  • Data Entry
  • Audit coordination
Education
DeVry University
City
Bachelor of Arts: Business
  • Graduated magna cum laude
Central Michigan University
City, State
MBA: Business Administration And Management
  • Graduated magna cum laude
  • Graduated with 3.8 GPA
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

76Average
Resume Strength
  • Completeness
  • Formatting
  • Word choice
  • Length
  • Measurable results
  • Strong summary
  • Typos

Resume Overview

School Attended

  • DeVry University
  • Central Michigan University

Job Titles Held:

  • Call Center Representative
  • Auditor
  • Contracting Officer

Degrees

  • Bachelor of Arts : Business
    MBA : Business Administration And Management

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