Call Center Representative Resume Example Concentrix

CALL CENTER REPRESENTATIVE

Professional Summary

Polite and professional [Job Title] successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Upbeat Customer Service professional bringing [Number]-year background in call center settings. Well-spoken and friendly with excellent practical problem-solving skills. Accustomed to working in team-oriented, fast-paced environments. Expertise in using diplomatic communication to defuse escalated situations. Empathetic Call Agent with proven ability to build strong customer relationships. Caring and kind with focus on understanding and resolving customer issues. Knowledgeable Call Center Representative with experience assisting [Industry] customers. Accomplished in recording accurate information while exceeding customers' expectations in high-volume call center. Gifted in keeping sensitive and confidential information private. Hardworking Customer Service Representative with [Number] years of experience working with [Product or Service]. Trained in project and time management with extensive knowledge of [Area of expertise] and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Goal-oriented worker with outstanding knowledge of [Type] organization and [Type] product issues. Proven history of increasing productivity and customer satisfaction with great phone skills and [Type] talents. Committed to best-in-class customer service and maintaining professionalism.

Skills

Documentation and reporting
Customer support
Answering questions
Typing [Number] wpm
Payment processing

Inbound phone calls
Communication skills
Verbal and written communication
Gathering information

Work History

Call Center Representative, 03/2019 to Current
Concentrix – Pittsford, New York

Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Engaged in continuous learning and development opportunities to promote continued performance improvement.
Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Reduced downtime to support quality control, boost revenue and complete projects on time and under budget.
Managed customer calls effectively and efficiently in complex, fast-paced and challenging call center environment.
Minimized process lags through operations protocols and client account management training.
Answered average of 100 or more calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Promoted available products and services to customers during service, account management and order calls.

Tax Consultant, 01/2018 to 02/2019
Turbo Tax – Florence, SC

Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
Maintained complete records of client tax returns and supporting documentation in secured areas.
Provided information about available products and services, including [Type] and [Type] services, to clients, resulting in increased business opportunities.
Maintained high-quality control standards by reviewing internal tax preparation documents for missed tax benefits.
Offered clients recommendations to reduce tax liabilities.

Packer, 12/2012 to 09/2018
QVC – Florence, SC

Kept records accurate and current by documenting all movements in company system.
Moved loads of up to [Number] pounds across [Location] with help from forklifts and other equipment.
Conducted in-depth inspections of both incoming and outgoing shipments to support quality assurance goals.
Completed more than [Number] orders each day with efficient picking and packing of shipments.
Protected materials during transport by correctly assembling boxes and crates.
Promoted delivery efficiency by accurately labeling and organizing containers.
Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
Inspected ingoing and outgoing shipments to verify accuracy and prevent errors.
Willingly took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Prepared packages for shipment using [Type] tools, semi-automatic equipment and automatic machinery.
Increased [Type] equipment lifetime by completing detailed and accurate inspections.
Quickly and properly wrapped and boxed [Type] and [Type] items, maintaining uniformity to meet fulfillment targets.
Maintained neat, clean and safe workspace to avoid hazards and increase safety by [Number]%.
Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
Minimized waste by strictly following packing procedures and reducing volume of packaging materials used to prepare shipments.
Achieved production targets by maintaining high productivity levels and communicating effectively with team members regarding orders and fulfillment.
Scanned packages and boxes and moved to loading dock for shipment.
Reviewed orders by inspecting labeling, packaging and contents.
Checked packing slips and other documentation to appropriately box items requested by clientele.

Forklift Operator, 06/2010 to 10/2012
QVC – Florence, SC

Updated daily logs with production data such as weights, destinations and delivery times to keep management current on team activities.
Prevented waste when transferring materials between transport containers and processing equipment.
Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
Boosted team efficiency by moving materials with forklifts, cranes and other equipment.
Used equipment such as PE and Cherry Pick to process excess materials and support recycling efforts.
Unloaded and stacked materials by raising and lowering lifting devices.
Examined shipments for quality and accuracy.
Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Maneuvered swivel-hooks, hoists and elevating platforms to move materials.
Handled multiple tasks simultaneously to maximize work efficiency.
Completed daily forklift safety checklists.
Checked accuracy of merchandise signs.
Packed items into appropriate containers for shipment.
Inspected items for damage and performed temperature and quality checks.
Demonstrated and applied product knowledge of all company items.
Completed regular checks of incoming freight in staging area each day.
Inspected packed waste for signs of hazardous materials.
Reported damage to racks, faulty equipment and other safety hazards to [Job Title] for remediation.
Organized and secured stored materials and parts in designated area.
Removed orders from storage, wrapped and staged for shipments.
Shrink-wrapped average of [Number] pallets per day.
Maneuvered forklift safely in congested and confined areas using [Skill] and [Technique].
Ensured forklifts were operational through performance of preventative maintenance and effective troubleshooting of malfunctions.
Checked items against documentation for accuracy.
Cleaned warehouse areas to maintain safety and efficiency.
Received cargo by removing it from trucks by hand.
Removed plastic and straps from pallets to facilitate unloading.
Monitored area for pedestrian and vehicular traffic while operating various types of equipment, including forklift, [Type] and [Type].
Placed overstocked items in temporary storage.
Located proper slots on storage racks and set pallets in place with forklift.
Operated all loaders, [Type] and [Type] equipment safely and efficiently to prevent damage to items and avoid injuries.
Loaded, transported and stacked materials.
Communicated with floor managers to determine merchandise placement.
Stacked merchandise on both partial and full pallets and removed empty pallets from sales floor.
Obtained production schedules to transport material to designated areas.
Worked in team environment to maintain high levels of productivity.
Unloaded trucks and rail cars and moved materials to staging area.
Loaded transfer truck with front end loader.
Unloaded materials and goods at designated locations for best project availability.
Operated equipment while observing standard safety procedures.
Removed debris and waste materials from machinery to reduce possibility of clogs and malfunctions.

Education

High School Diploma: 06/2003
Wilson High - Florence SC

Resume Overview

Companies Worked For:

Concentrix
Turbo Tax
QVC

School Attended

Wilson High

Job Titles Held:

Call Center Representative
Tax Consultant
Packer
Forklift Operator

Degrees

High School Diploma : 06/2003

Call Center Representative Resume Example

Resume Score: 80%

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