call center representative resume example with 6 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Hardworking and knowledgeable Customer Service Agent versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities.

  • Call center operations
  • Providing customer support
  • Attention to detail
  • Account updating
  • Data gathering
  • Technical troubleshooting
  • Quality control
  • Call control skills
  • Analytical abilities
  • Resolving issues
  • Quality assurance controls
  • Payment processing
  • Professional telephone voice
  • 38 WPM
  • Call documentation skills
  • Inbound phone call management
  • Excel spreadsheets
  • Microsoft Office , MS Teams, Excel, Power Point
Call Center Representative, 01/2019 to Current
Firma De Reclutamiento En PrSan Juan, PUERTO RICO,
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Documented customer inquiries and feedback, including service delivery suggestions in company database.
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Documented conversations with customers to track requests, problems and solutions.
  • Scheduled and confirmed appointments.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Provided exceptional customer service through effective telephone communication and follow-ups.
  • Answered telephones and directed calls to appropriate staff members.
  • Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
Assistant Restaurant Manager, 02/2018 to 01/2019
Grill'd Healthy BurgersLynwood, WA,
  • Counseled and disciplined restaurant staff to maintain compliance standards, and performance requirements.
  • Enforced and adhered to high-standards of cleanliness and organization throughout work and serving areas to remain compliant with company policies and regulatory requirements.
  • Calculated inventory and ordered appropriate supplies to meet expected demands.
  • Interviewed and hired new workers offering great personalities, fantastic restaurant experience and desire to work hard.
  • Selected, trained and carefully supervised staff in to bring in well-qualified, hardworking and diligent employees.
  • Interacted with customers to gauge responsiveness to hospitality and menus.
  • Took immediate responsibility for issues and found effective solutions for swift resolution.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
  • Sought out and implemented methods to improve service and team performance to boost business sustainability.
  • Developed effective scheduling processes to achieve production objectives.
Team Member, 05/2015 to 02/2018
Continental Carbonic Products, Inc.El Sobrante, CA,
  • Recorded customer orders and communicated clearly to confirm each order.
  • Kept customer and food preparation areas clean and well-organized.
  • Mastered point-of-service (POS) computer system for automated order taking.
  • Prepared items according to written or verbal orders, working on several different orders simultaneously.
  • Completed side work tasks, including restocking condiments and cleaning refrigerators.
  • Reviewed contents on food trays to check receiving complete order.
  • Quickly and efficiently processed payments and made accurate change.
  • Correctly received orders, processed payments and responded appropriately to guest concerns.
  • Maintained neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry to met company standards.
  • Verified orders and bagged items for easy transport.
  • Answered customer questions regarding food preparation, responding to concerns regarding potential allergens.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
Education and Training
High School Diploma: , Expected in 02/2017 to Humble High School - Humble, TX

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Resume Overview

School Attended

  • Humble High School

Job Titles Held:

  • Call Center Representative
  • Assistant Restaurant Manager
  • Team Member


  • High School Diploma

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