call center representative resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Personable Customer Service professional offering experience resolving account and service concerns for customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Motivated customer Relations positions for over 40 years which thrives in fast-paced environments. Works independently, with minimal supervision, and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures,

Competent Customer Service driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Go above and beyond to make the customers experience one they remember and bring them back into my store.

  • Client Communication
  • Quality Assurance Controls
  • Professional Telephone Voice
  • Documentation and reporting
  • Customer support
  • Calm disposition
  • Quality assurance
  • Problem-solving skills
  • Gathering information
  • Customer Relationship Management
  • Cash Handling
  • Till counting
  • Brand representation
  • Performance improvement
  • Customer service optimization
  • Inbound phone calls
  • Answering questions
  • Logging call information
  • Call center operations
  • Complaint resolution
Work History
06/2020 to 08/2020 Call Center Representative First Financial Credit Union | Los Angeles, CA,
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Engaged in continuous learning and development opportunities to promote continued performance improvement.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 90%.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Assessed caller accounts to determine type of benefits, identify service needs and resolve issues.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered excellent customer service, resulting in consistent 90% customer satisfaction rating.
  • Sought ways to improve processes and services provided.
08/2009 to 03/2020 Customer Service/Aprons Clerk Publix Grocery Store | City, STATE,
  • Forged and nurtured impactful relationships with customers to cultivate loyalty.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
  • Organized efficient service responses by directing visitors and callers to correct personnel.
06/2008 to 08/2009 Bakery Deli Associate Food Lion Grocery | City, STATE,
  • Greeted customers at deli counter to fulfill requests and answer questions.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Kept work areas clean, neat and sanitized to prevent possible illness or injury among coworkers and customers.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Learned other teammates' work tasks to train as backup.
  • Delivered exemplary customer service to all guests, even in peak business periods to promote retention.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Listened carefully to customer instructions and prepared orders according to those preferences.
  • Opened new inventory and rotated stock by dates to maintain freshness.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
  • Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
  • Handled busy, fast-paced situations and assisted customers with relative ease while remaining professional and calm.
  • Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
07/1998 to 04/2008 Professional Cake Decorator Publix Grocery Store | City, STATE,
  • Worked with customers to define cake vision based on color, theme, size and price.
  • Prepared special creams and frostings for cakes and other dessert specialties.
  • Used variety of baking and decorating tools such as mixers, carving tools and confectionery products.
  • Decorated specialty pastries and cakes quickly and precisely by organizing and prioritizing each task.
  • Recorded and maintained accurate supplies lists for clients' projects.
  • Weighed, boxed and wrapped bakery products.
  • Provided exemplary customer service to numerous patrons daily in high-volume shopping center location.
  • Coordinated services under supervision of lead Managers.
  • Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
  • Decorated nnumerous fondant and soft-frosted style cakes daily.
  • Kept work area safe and sanitized by washing utensils, tools and countertops.
  • Increased business sales by 80% by influencing purchases and attracting customers with displays and professional service.
  • Verified accuracy of orders while meeting strict deadlines on producing completed products.
  • Carefully sculpted figurines, decorations and floral designs using fondant icing and hardened sugar.
  • Managed material inventory and ordered new materials when needed.
  • Designed specialty cakes or service for custom events including weddings, birthdays and graduations.
  • Precisely arranged display cases throughout workday to highlight finished products.
  • Accurately packaged and priced each product according to Publix's pricing procedures.
  • Handled phone calls regarding inquiries, cancelled orders and ordering conflicts.
  • Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
  • Followed daily opening and closing procedures of brick and mortar bakery location.
Expected in 06/1977 to to High School Diploma | Basic With Excellent Home Economics Land O' Lakes High School Adult Education, Land O' Lakes, FL GPA:
Expected in to to | Secretarial Studies And Office Administration Macon Tech, Macon Ga., GPA:

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Resume Overview

School Attended

  • Land O' Lakes High School Adult Education
  • Macon Tech

Job Titles Held:

  • Call Center Representative
  • Customer Service/Aprons Clerk
  • Bakery Deli Associate
  • Professional Cake Decorator


  • High School Diploma

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