LiveCareer-Resume

call center representative resume example with 2+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Personable and dedicated Customer Service Representative with extensive experience in Customer service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Report generation
  • Report creation
  • Technologically savvy
  • Problem-solving abilities
  • Adaptive team player
  • Store maintenance
  • High-energy attitude
  • Shipping and receiving understanding
  • Schedule mastery
  • Inbound and outbound calling
  • Online Communication
  • Credit card payment processing
  • Courteous demeanor
  • Business development understanding
  • Call center experience
  • Retail sales customer service
  • In-store support
  • Customer relations
  • Stockroom procedures
  • Freight operations
  • Conflict mediation
  • Call center operations
  • Professional telephone voice
  • Resolving issues
  • Data gathering
  • Providing customer support
  • Data entry
  • Quality control
  • Call documentation skills
  • Prospecting skills
  • Analytical abilities
  • Fluent in English
  • Payment processing
  • Account updating
  • Inbound phone call management
Experience
Call Center Representative, 12/2020 to 09/2021
First TransitGreen Bay, WI,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Documented conversations with customers to track requests, problems and solutions.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Assessed customer account information to determine current issues and potential solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Corresponded with service department team members to build and implement successful solutions to customer problems.
Customer Service Representative, 01/2020 to 12/2020
QualfonFort Collins, CO,
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Reviewed account and service histories to identify trends and issues.
  • Educated customers on special pricing opportunities and company offerings.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Documented conversations with customers to track requests, problems and solutions.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
Package Handler, 12/2019 to 06/2020
Berry Global Group Inc.Nicholasville, KY,
  • Assisted in loading delivery trucks with prepared packages.
  • Palletized boxes to streamline movement and shipment.
  • Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
  • Used scanners to track parcel information such as condition or receipt.
  • Created regular reports on packaging activities and posted in ERP system.
  • Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
  • Protected company inventory by maintaining and organizing storage areas.
  • Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
  • Alerted purchasing team of shortages or damaged goods identified when unloading trucks.
  • Loaded completed orders on pallets according to delivery numbers.
  • Attached documents, such as PO receipts, packing slips and bill of lading to outbound shipments.
Cashier, 04/2018 to 02/2019
Firehouse SubsCordova, TN,
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Inspected items for damage and obtained replacements for customers.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Helped customers find specific products, answered questions and offered product advice.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Operated cash register, collected payments and provided accurate change.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Education and Training
High School Diploma: , Expected in 07/2019 to Elwood Jr-Sr High School - Sacramento, CA,
GPA:

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Resume Overview

School Attended

  • Elwood Jr-Sr High School

Job Titles Held:

  • Call Center Representative
  • Customer Service Representative
  • Package Handler
  • Cashier

Degrees

  • High School Diploma

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