call center representative resume example with 3+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Organized Package Handler with 2 years of extensive experience moving, lifting and sorting packages. Committed to maintaining safe work environment by carefully following all policies and procedures. Skillful in handling fragile and hazardous items in safe manner. Productive Package Handler experienced in material handling, inspections and shipping and receiving. Focused on cost reduction and continual process improvement. Comfortable safely operating forklifts and pallet jacks. IT Professional effective at monitoring servers, troubleshooting issues and providing technical assistance to users. Well-versed in checking permissions, verifying credentials and installing hardware, software and security updates. Disciplined and thorough team player with organized and upbeat mentality. Careful Computer Operator trusted to accept, process and safeguard internal and customer data. Responsible monitor of on-site and network processing performance. Dedicated to securing every kilobyte of provided data. Diversely-skilled Computer Operator comfortable managing single systems of large-scale networks. Provides tireless oversight of all managed hardware and software. Serves as first line of defense against storage media failures, network faults and unrecoverable data loss. Effective at configuring user desktops, laptops, servers and connected devices to work within company and security guidelines. Successful at coordinating file systems, content filters and user accounts.

  • Material storage
  • Merchandise tracking
  • Cycle counting proficiency
  • Inventory control procedures
  • Package loading
  • Product sealing
  • Package preparation
  • Product verification
  • Server monitoring
  • Log updates
  • Hardware and software updates
  • Computer skills
  • Critical thinking
  • Team management
Education and Training
Eastridge Senior High School Rochester, NY Expected in 06/2017 High School Diploma : - GPA :
Fitzsimons Credit Union - Call Center Representative
Aurora, CO, 06/2018 - 08/2021
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Documented conversations with customers to track requests, problems and solutions.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Resolved inquiries to consistently meet performance benchmarks.
  • Improved call management database by frequently changing and updating customer contact information.
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Fedex Ground Ph Us - Package Handler
Hickory Hill, IL, 12/2018 - 05/2019
  • Assisted in loading delivery trucks with prepared packages.
  • Loaded completed orders on pallets according to delivery numbers.
  • Operated forklifts and pallet jacks to move, pick up or store products.
  • Protected company inventory by maintaining and organizing storage areas.
  • Braced, padded and supported shipments to prevent shifting and damage.
  • Palletized boxes to streamline movement and shipment.
  • Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
  • Resolved conveyor system issues by clearing jams and blockages.
  • Disposed of debris and hazardous materials properly to avoid contamination.
  • Alerted purchasing team of shortages or damaged goods identified when unloading trucks.
  • Coordinated shipments of local, regional, national and global nature.
  • Created regular reports on packaging activities and posted in ERP system.
  • Packed merchandise into boxes and containers in preparation for safe shipment.
  • Communicated with customers daily to convey information regarding shipping times, insurance and delivery costs.
Amazon Workforce Staffing - Warehouse Package Handler
Westchester, IL, 02/2018 - 09/2018
  • Used pallet jacks to move items to and from warehouse locations.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Marked and labeled containers with accurate shipping information to prevent delays.
  • Assembled cartons, crates and containers to prepare for shipping.
  • Used tools, sprayers and cleaning solutions to disinfect work areas.
  • Inspected outgoing shipments to maintain quality assurance standards.
  • Verified inventory computations by comparing to physical counts of stock and investigating discrepancies.
  • Oversaw efficient loading and unloading of 4 trucks per day with focus on continuous improvement and optimization strategies.
  • Mentored new employees on warehouse procedures and tasks resulting in quick job acclimation.
  • Prepared orders by processing requests, pulling materials, packing boxes and placing orders in delivery area.
  • Accomplished production goals by working with speed and accuracy.
  • Moved packages using hand tools and automatic and semi-automatic equipment to prepare for shipment.
  • Recorded order processing updates by entering information correctly.
Heather Heights - Dishwasher/Table Busser
City, STATE, 08/2016 - 12/2016
  • Reset tables by wiping down surfaces, replacing condiments and arranging silverware and other items for expected guests.
  • Maintained highest standards of cleanliness while efficiently meeting dining room needs in fast-paced environment.
  • Collected trash from receptacles and returned trays to kitchen for cleaning and reuse.
  • Answered questions from guests and retrieved desired items to maximize satisfaction.
  • Restocked condiments and drink station supplies to maintain customer satisfaction.
  • Stocked cabinets or serving areas with condiments and refill condiment containers.
  • Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters.
  • Verified adequate levels of supplies such as linens and trays and restocked low items.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages.

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Resume Overview

School Attended

  • Eastridge Senior High School

Job Titles Held:

  • Call Center Representative
  • Package Handler
  • Warehouse Package Handler
  • Dishwasher/Table Busser


  • High School Diploma

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