LiveCareer-Resume

call center representative resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Skills
  • Call Center Operations
  • Translation and Interpretation Services
  • Call Documentation
  • Efficient and Detail-Oriented
  • Understanding Customer Needs
  • Multitasking and Prioritization
  • Building Customer Trust and Loyalty
  • Transaction Processing
  • Customer Service
  • Calm and Professional Under Pressure
  • Verbal and Written Communication
  • Upbeat and Positive Personality
  • Customer Communications
  • Performance Monitoring
  • Communicating With Clients
  • Payment Processing
  • Account Updating
Experience
Call Center Representative, 09/2021 to Current
Ross Education, LlcBrighton, MI,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Leveraged reference tools and conducted trainings to improve customer service.
  • Completed high volume of outbound calls per day with above-average conversion rate.
  • Filled out sales reports to turn in to managers, recorded customer information and details surrounding transactions and verified purchase dates and order specifications.
  • Implemented additional services to maintain exceptional client service ratings.
  • Reviewed account and service histories to identify trends and resolve issues.
  • Recorded calls and caller information and made updates to data.
  • Helped clients navigate online systems within established frameworks to obtain services.
  • Reviewed files, records and other obtained documents to respond to customer requests.
  • Educated customers on special pricing opportunities and company offerings.
  • Managed high-volume of inbound and outbound customer calls.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Consulted with customers to resolve service and billing issues.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Cashier/Grocery Stocker, 11/2020 to 09/2021
Ross Education, LlcDavenport, IA,
  • Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
  • Removed expired and overripe items to provide freshest options and eliminate health risks.
  • Assessed floor displays to restock merchandise.
  • Processed payments and bagged items for customer check out.
  • Pushed carts and loaded customer purchases into vehicles.
  • Updated pricing and sales signs to promote merchandise.
  • Identified and quickly handled spill clean-up.
  • Lifted materials of varied weights on regular basis.
  • Assisted customers by locating items and loading heavy purchases in vehicles.
  • Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
  • Faced products on shelves and displays to meet company policies.
  • Resolved or assisted in handling routine customer concerns within established guidelines.
Call Center Representative, 01/2019 to 06/2019
Aramark Corp.Olathe, KS,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Helped clients navigate online systems within established frameworks to obtain services.
Waitress , 06/2016 to 09/2017
Zortman CafeCity, STATE,
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Presented food and beverages to guests at tables.
  • Cleared table and bussed dishes to allow for quick setups.
  • Stocked server areas with supplies before, during and after shifts.
Education and Training
GED: , Expected in 05/2018 to Hays/Lodgepole High School - Hays, MT,
GPA:

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Resume Overview

School Attended

  • Hays/Lodgepole High School

Job Titles Held:

  • Call Center Representative
  • Cashier/Grocery Stocker
  • Call Center Representative
  • Waitress

Degrees

  • GED

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