(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Recordkeeping skills
  • Good listening skills
  • Adaptability
  • Responsible
  • Team Building Skills
  • Customer Service Skills
  • Workplace safety
  • Problem-solving skills
  • Multitasking abilities
  • Calm and Professional Under Pressure
  • De-escalation Techniques
  • Efficient and Detail-Oriented
Morris College Sumter, Sc, Expected in 05/2013 Bachelor of Arts : Mass Communications - GPA :
Georgetown High School Georgetown, SC Expected in 05/2004 High School Diploma : - GPA :
Work History
Fitzsimons Credit Union - Call Center Representative
Aurora, CO, 09/2020 - Current
  • Provides Great Customer Service
  • Assist customers by providing tracking information, shipping and pricing information, and resolving shipping or merchandise issues.
  • Assist customers by taking their order, cancelling their order, provide detail information about products and services.
  • Communicate with customers to verify information, fill out appropriate information on computer and carry out specified requests.
  • Process and handled customer complaints, answering questions and providing alternative solutions.
  • Recommend merchandise and services that would meet customer needs.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Answered average of 300 calls per day, addressing customer inquiries, solving problems and providing product information.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Processed over 300 debit and credit card and electronic check payments per day with VMware.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Investigated and resolved accounting, service and delivery concerns.
  • Promptly responded to inquiries and requests from prospective customers.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Recommended products to customers, thoroughly explaining details.
Kroger - Customer Service Manager/Sales Associate
Appleton, WI, 04/2016 - 06/2021
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.
  • Processed product returns and assisted customers with other selections.
  • Solved customer challenges by offering relevant products and services.
  • Prepared large cash deposits with zero discrepancies.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Achieved perfect attendance and on-time record.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Maintained records related to sales, returns and inventory availability.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Loaded and unloaded merchandise using ladder and pallet jack.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Monitored cash drawers in multiple check out stations and maintained adequate cash supply
  • Coordinated resolutions for more than 200 daily customer inquiries while consistently achieving performance targets
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
Playhouse Daycare - Daycare Worker
City, STATE, 11/2015 - 11/2020
  • Monitored entrances and exits to maintain safety and organized environments.
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Created and implemented diverse educational strategies to boost development.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Meticulously sanitized toys and play equipment.
  • Planned and guided age-appropriate tasks like reading, crafts, math, writing, safety and cleanliness
  • Maintained accurate and detailed record on enrollments, attendance, health and safety, emergency contact information and incident reports.
  • Maintained accurate and detailed record for any allergies children had
  • Prepared, served and cleaned up daily meals for 50 children.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Met with parents about daily activities, positive developments and issues.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Taught children to organize toys, wash hands and share by leading by example.
  • Maintained child-friendly environment with access to outdoor activities.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Kept notes of behavior issues, food served and medications administered to children.
  • Encouraged good behaviors using positive reinforcement methods.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Distributed food, napkins and beverages in preparation for snack time.
  • Led children in creative, athletic and educational activities while maintaining safe and orderly group.
  • Introduced children to educational games and activities to boost learning.
  • Assisted children with putting on coats and cold-weather gear before going outside.
Wal-Mart Supercenter - Customer Service Manager
City, STATE, 05/2008 - 08/2013
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
  • Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
  • Monitored customer service operations to assess agent performance and provide feedback.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply
  • Resolved concerns with products or services to help with retention and drive sales.
  • Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
  • Followed through with client requests to resolve problems.
  • Created customer support strategy to increase customer retention.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Operated cash register and provided register audit for all registers
  • Collected all money from registers not being used by overnight staff
  • Resolved any escalated customer return while providing great customer service and customer satisfaction
  • Gave loans up to $10,000+ to money center associates.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

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Resume Overview

School Attended

  • Morris College
  • Georgetown High School

Job Titles Held:

  • Call Center Representative
  • Customer Service Manager/Sales Associate
  • Daycare Worker
  • Customer Service Manager


  • Bachelor of Arts
  • High School Diploma

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