I'm a dedicated customer service representative motivated to maintain customer satisfaction and contribute to company success with a positive mental attitude.
I assisted daily customers with directions on how to get from an origin to a destination with accuracy and precision. I also maintained up-to-date knowledge of Metra, CTA, and Pace policies regarding schedules, fares, and basic knowledge about each company.
I was responsible for assisting customers in a timely matter with check cashing, money orders, faxing, paying bills, ect. I had to count down my drawer every night to make sure it balanced out.
I developed highly empathic client relationships and earned a reputation for exceeding sales goals. I also was promoted my second week on the job and trained new employees.
Was a great hard working student. dedicated to N.J.R.O.T.C and other after school programs. Graduated with a 2.8 GPA.
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