Call Center Representative Resume Example
I have 10 + years in customer service. In areas beginning with appointment settong, to fund raisers. Then I moved on to retail. I have great people skills.
I'm very prompt and I'm at work as I am scheduled to be. I usually show up 15 minutes early to get prepared for the day
Effective Customer Service 5epresentative with 10+ years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas.
Experienced Customer Service Representative well versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.
Hardworking and knowledgeable Technical Support Agent, well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities.
Customer service posituons friendly voice.
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Carmel , INGiant Eagle, Inc./Sep 2013 to Mar 2015
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Documented customer inquiries and feedback, including service delivery suggestions in company database.
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Documented conversations with customers to track requests, problems and solutions.
- Achieved high sales percentage with consultative, value-focused customer service approach.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Raleigh , NCXylem Inc./Apr 2011 to Aug 2013
- ConsulteConsulted with customers regarding internet, cable" and home phone services. needs, addressing technical concerns.
- Improved service quality and increased sales by developing strong knowledge of company's products and services.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Answered 50 + daily phone calls to resolve cable and internet customer issues.
- Documented conversations with customers to track requests, problems and solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Set up and activated customer accounts to maintain QA satisfaction levels.
- Answered 50+ inbound calls per day and directed to designated individuals or departments.
- Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Achieved high sales percentage with consultative, value-focused customer service approach.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Achieved top satisfaction, retention and referral rankings on consistent basis.
- Answered 75+ inbound calls per day and directed to designated individuals or departments.
- Worked under strict deadlines and responded to service requests and emergency call-outs.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Recommended, selected and helped locate merchandise based on customer needs and desires.
- Evaluated benefits for each caller to determine service needs and address concerns.
Stow , OHGiant Eagle, Inc./Nov 2009 to Apr 2011
- Tracked food and beverage items, placing orders to replenish inventory to avoid low stock levels.
- Inspected identification to determine proper age of customers for alcohol and cigarettes.
- Processed gas and amenities payments.
- Prepared daily records of food and gas sales and balanced register drawers.
- Attended to gas spills and accidents promptly and according to established guidelines.
- Maintained adequate food and beverages in display cases and refrigerators for customer convenience.
- Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
- Sold store items and vehicle services to customers.
- Eliminated safety hazards, removed soiled items and collected trash from customer areas.
- Maintained cleanliness, neatness and organization of all areas.
- Activated fuel pumps to fill fuel tanks of vehicles with gasoline or diesel fuel.
- Responded to questions about local area and company services.
- Answered customers' questions and addressed problems and complaints in person and via phone.
City, StateWimbush & Associates/Jan 2008 to Apr 2009
- Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
- Produced work papers and lead sheets, tax projects and payment estimations.
- Analyzed information and assessed liabilities and deductions according to relevant tax code.
- Produced US and state income, gift tax and estate tax returns for individuals.
Major in Crim8nal Justice
I have been disabled for several years now. I am only 8 classes away from earning ÷Bachelors degree in psychology with an internship in substance abuse. counseling. I cannot complete this degree while I'm on disanility because I don't qualify for financial aid.
- Minor in Psychology
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Resume Overview
School Attended
- University Of Phoenix
Job Titles Held:
- Call Center Representative
- Technical Customer Service Representative
- Fuel Station Clerk
- Tax Preparer
Degrees
- Associate of Arts : Criminal J7stice
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