Enthusiastic Customer Service, and Call-Center Representative with in-depth knowledge of sales, account management and training.
- Active listening skills
- Sharp problem solver
- Courteous demeanor
- Energetic work attitude
- Top sales performer
- Data Collection
- Data entry
- Client Relations
- Type 45 wpm, 10-key , Account Management
Customer Service
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Sales
- Consistently generated additional revenue through skilled sales techniques.
Database Maintenance
- Assisted in the managing of the company database and verified, edited and modified members’ information.
Kenilworth, IL, 05/2013 - 01/2014
In-bound call center assisting clients with questions , or concerns regarding their insurance. Providing excellent customer service and strong communication skills. Verifying all client info and providing client privacy due to medical information. Also filing, faxing and referring with doctors for approval of services.
King Of Prussia, PA, 10/2011 - 04/2013
Making reservations for transportation to Catalina Island. Ensuring customer information and payment is accurate. Observing customer demands, and exceeding weekly sales reports in a highly stimulated, and challenging work environment. Confirming travel dates, and times to assure travel plans.
Chicago, IL, 01/2007 - 08/2011
In charge of maintaining low food cost, labor and purchasing, store inventory. Ensuring quality assurance and control while following all Del Taco procedures and policies. Supervised of staff of 25 employees, staff training and proper sells. Participated in community events and fund raisers. Top sells for my district, received excellent audits due to clean, and well trained employees.
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School Attended
- Paramount High School
Job Titles Held:
- Call-Center Representative
- Customer Care Agent
- General Store Manager
Degrees
- High School Diploma
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