Enthusiastic Customer Service, and Call-Center Representative with in-depth knowledge of sales, account management and training.
In-bound call center assisting clients with questions , or concerns regarding their insurance. Providing excellent customer service and strong communication skills. Verifying all client info and providing client privacy due to medical information. Also filing, faxing and referring with doctors for approval of services.
Making reservations for transportation to Catalina Island. Ensuring customer information and payment is accurate. Observing customer demands, and exceeding weekly sales reports in a highly stimulated, and challenging work environment. Confirming travel dates, and times to assure travel plans.
In charge of maintaining low food cost, labor and purchasing, store inventory. Ensuring quality assurance and control while following all Del Taco procedures and policies. Supervised of staff of 25 employees, staff training and proper sells. Participated in community events and fund raisers. Top sells for my district, received excellent audits due to clean, and well trained employees.
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