Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Demonstrated mastery of customer service call script within specified timeframes.
Provided accurate and appropriate information in response to customer inquiries.Addressed customer service inquiries in a timely and accurate fashion.
Built customer loyalty by placing follow-up calls for customers who reported product issues.
Achieved customer satisfaction rating of 102% for 12 months, exceeding corporate target.
Installed and removed various home theatre systems, including pulling wire, device termination and mounting back boxes.
Documented and reported each installation in company log book.
Supplied technical and customer service support by phone and in person.
Installed coax cables inside residences.
Read manufacturer manuals, diagrams and specifications prior to repairing equipment.
Tested machinery, equipment and parts to identify any defects.
Worked with clients to analyze computing and network needs and installed appropriate solutions within each organization's budget.
Described merchandise and explain operation of merchandise to customers.
Placed special orders and called other stores to find desired items.
Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
Explained information about the quality, value and style of products to Influence customer buying decisions.
Facilitated monthly and quarterly physical inventory counts.
Designed displays to make the store experience interactive and engaging.
Displayed the appropriate signage for products and sales promotions.
Organized and located inventory and updated store spreadsheets.
Answered customers' questions and addressed problems and complaints in person and via phone.
Offered exceptional customer service to differentiate and promote the company brand.
Educated customers on product and service offerings.
Marked clearance products with updated price tags.
Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
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