LiveCareer-Resume

call center manager resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Sales Specialist and Communications Expert with over 7 plus years in inside sales and outside sales, business to business and business to customer service sales. Proficient in closing deals both remotely using email, phone calls, Zoom appointments, and face-to-face meetings. Computer savvy and well versed in using multiple software tools (CRM, SMS and email campaigns and follow-up workflow systems, lead search and skip trace contact data, lead generation streamline, KPI reports, sales engagement, and AI) as well as prospecting for clients, building long -term business relationships and, and always closing. Cultural Entrepreneurial Mindset and Extremely coachable, always learning, and working on self-development with a business owner mindset. I thrive off finding the most efficient and convenient methods to complete my tasks and accomplish my goals. Self-motivator and disciplined to complete the job as an individual but also in search to build and learn together as a team with a growth-driven company. With a background in the oil and gas industry, I am well-versed in leadership, managing a crew and holding daily huddle meetings, going over project processes and procedures, operating tools, and heavy well-testing equipment. Ability to work effectively in challenging environments.

Skills
  • Professional Skills:
  • Superb Communication Acuity
  • Expert Sales Negotiator and Closer
  • Network Relations Builder
  • Systems and Software Tools
  • Prospect and Lead Generator
  • Mentoring and Coaching
  • Computer Skills
  • Data Entry
  • Products and Service
  • Problem Solutionist
  • Customer- Relations
  • Detail- Oriented
  • Strategic Planner Implementor
  • Performance improvements
  • Productivity Standards
  • Sales and marketing
Work History
Call Center Manager, 07/2022 - Current
Freedom Mortgage Laguna Hills, CA,
  • Providing a timeshare cancelation services for folks that want out of their resort agreement
  • Supervised, and trained call representatives for prospecting clients seeking to exit timeshare
  • Set up daily calendar appointments for field reps to consult the client and close the sale
  • Setting clear goals for each employee's expectations, tracking progress, sales training support
  • Lead management using marketing tools, growing clients, and gathering quality sales leads
  • Worked alongside call reps to reach goals, appointment quotas, earn commissions
  • Cultivating long-term client relations using CRM follow-up system for lead conversion
  • Tracking scheduling for appointment dates and cancelations using Google Calendar
  • Organized data into multiple spread sheets for sales, daily spiff commissions, and bonuses
  • Responded to clients calls and emails to answer question about our company services
Customer Representative, 05/2019 - 12/2020
Fifth Wall Portland, OR,
  • Answering 100 calls per day in high volume pace, engage with customers in a sincere and friendly manner
  • Assessed customers account information for validation and security for customers privacy protection
  • Identified customer needs and presented insurance product coverages on specifications and preferences
  • Worked successfully with divers’ group of coworkers to accomplish goals and reach or metrics as a team
  • Regularly met all metrics and goals and frequently exceeded monthly sales
  • Managing AT&T clients' insurance claims nationwide, in Puerto Rico and Hawaii
  • Used critical listening to break down problems, evaluate solutions, and make recommendations options
  • Resolving all customer complaints in a professional manner, while processing mobile device replacements
  • Client consulting, upselling insurance upgrades multi coverages for mobile and home devices
  • Worked with management to coach and mentor new associate with training, core values, positive culture
  • Oil and Gas Industry Experience:
  • Worked as a well-testing operator in the oil and gas industry for [number of years]
  • Experienced in operating well-testing equipment and performing safety checks/dept in troubleshooting and maintenance of equipment.
Field Operator, 04/2015 - 10/2017
Berry Petroleum Corporation Newhall, CA,
  • Committed to working efficiently to maintain oil gas facilities running at optimal high-producing wells
  • Coordinate daily work strategies, and follow oral and written instructions to properly complete job tasks
  • Manage over 35 wells, documented daily production using data application, and submit timely reports
  • Operated several types of heavy and high-pressure equipment, separator gas-lift, compressors, heaters
  • Monitor daily inspections on productions equipment, flowlines for gas, fluid leaks, and safety shut-ins
  • Effective communication skills in reporting any damaged equipment, production spills to a supervisor
  • Attended all safety meetings, and certifications, utilized techniques learned to avoid mishaps on the job
Well Tester, 02/2011 - 02/2015
Express Energy City, STATE,
  • Maintain company equipment assets with regular inspection, maintenance, repairs, and cleaning
  • Led team in delivery of equipment and service to the job location on time for the project meeting
  • Attended all safety meetings, and certifications, utilized techniques learned to avoid mishaps on the job
  • Preformed rigging-up of iron pipe, valves, safety restraints and valves, mobile production equipment
  • Test wells to determine production rates identified problems and implemented corrective action
  • Collaborated with operators and field hands managing daily operations for, tools, supplies, repairs needed
  • Attention to windsock mustering safety areas, testing H2S monitors, and pulling gas, oil, water samples
  • Gagging oil and water production tank on an hourly calculation for measuring barrels per hour
  • Professional Development
Education
High School Diploma: , Expected in
-
Jersey Village High School - Houston, TX
GPA:
Status -
Certificate : Audio Engineering Recording Technology , Expected in
-
Houston Community College - Houston, TX
GPA:
Status -

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Resume Overview

School Attended

  • Jersey Village High School
  • Houston Community College

Job Titles Held:

  • Call Center Manager
  • Customer Representative
  • Field Operator
  • Well Tester

Degrees

  • High School Diploma
  • Certificate

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