Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Cheerful, personable and dedicated Customer Service Professional with extensive experience in administration. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients, coworkers and peers. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.

Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Disciplined and organized leader and team player with a strong background focused on customer relations and team leadership.

  • Rock Star customer service professional
  • Fluent in animal peace of heart and mind
  • Warm, courteous demeanor
  • Adaptive team player
  • Cheerful and energetic
  • Proficient in MS Office, Excel and Power Point
  • Issue and conflict resolution
  • Office equipment proficiency
  • Organizational strengths
  • Strong communication skills
Call Center Manager, 01/1996 to 06/2004
Ciocca DealershipsFlemington, NJ,
  • Recruited, hired and trained, empowered and released employees for marketing and sales department.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Managed day-to-day operations, including supervision and assignment delegation for 60-member team.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Set and administered annual operating budget, consistently maintaining controls and preventing overages.
  • Facilitated on-site staff training and developed processes and procedures to increase accuracy..
  • Set and managed performance benchmarks for call center employees.
  • Assessed, optimized and elevated operations to target current and expected demands.
Senior Sales Manager, 12/2004 to 12/2010
Bluegreen ResortsScarborough, ME,
  • Recruited, hired and trained high performing sales and support team while maximizing profitability by setting performance benchmarks for customer service, cost control, revenue, and profits
  • Elevated team performance via strategic planning and coaching in areas of prospecting, sales and value-added presentations
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development
  • Oversaw teams of up to 10 sales representatives and collaborated with internal department heads to determine and establish goals for existing and new staff
  • Exceeded specific team goals and resolved issues, partnering with upper management team to share and implement continuous improvements
  • Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues
Medical Billing and Collections Specialist, 05/2012 to 12/2013
NursecoreAmarillo, TX,
  • Communicated effectively and respectfully with internal team, patients and medical insurance companies
  • Entered patient insurance, demographic and health information into software and confirmed records
  • Determined impact of proposed solutions for delinquent clients, discussed options and determined candidates for payment plans or charity applications
  • Recorded and updated customer personal accounts with accurate contact information.
  • Processed payments over phone and set up recurring drafts
  • Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals
  • Overcame objections by applying advanced training and persuasion techniques
Customer Service Specialist, 08/2013 to 11/2019
Raytheon Technologies CorpKilleen, TX,
  • Ranked as most effective out of 5 representatives
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers
  • Provided outstanding customer service to new and long-standing customers by listening closely to concerns and developing professional relationships
  • Help customers open accounts, make deposits, update information and carry out range of routine actions while speaking to customer
  • Assisted in training and motivating new employees
  • Maintaining client retention by driving service and product benefits, features and recommendations around clients' needs
  • Process orders, keeping customers advised of status on the telephone while navigating through several apps with a smile, even laughter during stressful situations for the clients
  • Documented and scoped actions taken to resolve issues after service calls
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education and Training
High School Diploma: , Expected in 06/1985
Mira Mesa High School - San Diego, CA
Management: Recruiting, Training, Retention & Motivation, Expected in 05/2009
Scripps Newspaper Sites - Knoxville, TN,
Effective Communications: Selling Skills And Sales Operations, Expected in 03/2018
Dispatcher School - Livermore, CA,
Online Marketing : Online Sales And Marketing Strategies, Expected in 03/2009
Scripps NewsPaper Site - Florida City, FL,

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School Attended

  • Mira Mesa High School
  • Scripps Newspaper Sites
  • Dispatcher School
  • Scripps NewsPaper Site

Job Titles Held:

  • Call Center Manager
  • Senior Sales Manager
  • Medical Billing and Collections Specialist
  • Customer Service Specialist


  • High School Diploma
  • Management
  • Effective Communications
  • Online Marketing

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