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Call Center Manager Resume Example

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CALL CENTER MANAGER
Summary

Diplomatic Customer Service professional versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.

Practiced customer service professional with expertise and deep passion for helping customers. Successful at processing high-volume calls in fast-paced environments while maintaining detailed records and satisfying customers with successful resolutions. Experienced in maintaining privacy of confidential and sensitive information.

Hardworking Fast Food Cook offering excellent food preparation and handling skills. Keep kitchen areas well-stocked and organized for maximum efficiency. Team-oriented and reliable with excellent communication and problem-solving strengths.

Skills
  • Business operations understanding
  • Office equipment operations
  • Meticulous and organized
  • Recordkeeping and bookkeeping
  • Multi-line telephone skills
  • Organization and efficiency
  • Staff development and leadership
  • Supply procurement
  • Technical support
  • Inbound phone call management
  • Call center operations
  • Data gathering
  • Quality control
  • Excel,microsoft CRM system expert
  • Call documentation skills
  • Quality assurance controls
  • Training experience
  • Providing customer support
  • Performance monitoring
  • Data entry
  • Resolving issues
  • Payment processing
  • Call center e
Experience
Call Center ManagerPremier Logic LLC | Sacramento, CA | December 2018 - Current
  • Inputted customer data into Dispatch system system, safeguarding financial and personal information to avoid breaches.
  • Created 24 hour schedules for al's to keep every shift well-staffed during holidays and busy periods.
  • Increased overall team efficiency and productivity.
  • Strengthened product branding initiatives and coordinated effective marketing campaigns.
  • Ran daily reports to assess performance and make proactive adjustments.
  • Ran daily reports to assess performance and make proactive adjustments.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Led team of 6 to professionals meeting best buy needs.
  • Boosted sales volume by coordinating classes and workshops for major retailers and independent partners.
  • Mitigated risk by ensuring regulatory compliance for required licensing.
CashierPanera Bread | Sacramento, CA | February 2017 - January 2019
  • Dispensed, poured and mixed water, soft drinks and other beverages.
  • Received food orders from patients and families, and explained offerings.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Accepted payments and made change to process transactions.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
ChiefEssay's Kabob's | Sacramento, CA | March 2013 - January 2018
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
  • Created nutritious, safe, visually appealing, innovative and properly prepared and flavored food.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
  • Set up and performed initial prep work for food items such as soups, sauces and salads.
  • Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
  • Collaborated closely with food and beverage leadership to conduct staff meetings and resolve service, product and personnel issues.
  • Measured and regulated oven, broiler and roaster operations for cooking at correct temperatures.
ReceptionistChildren's Medical Office | San Francisco, CA | July 2014 - August 2017
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.
  • Took accurate messages for staff and management to facilitate open and speedy communication.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Provided administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel.
  • Oversaw office inventory by restocking supplies and submitting purchase orders for new medicines and doctors equipment products.
  • Maintained office safety by screening visitors, updating logs and issuing temporary passes.
  • Processed payments for orders and updated accounts to reflect balance changes.
Education and Training
High School DiplomaFlorin High School | | Sacramento, CA | March 2016
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Resume Overview

Companies Worked For:

  • Premier Logic LLC
  • Panera Bread
  • Essay's Kabob's
  • Children's Medical Office

School Attended

  • Florin High School

Job Titles Held:

  • Call Center Manager
  • Cashier
  • Chief
  • Receptionist

Degrees

  • High School Diploma

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