Call Center Manager Resume Example
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CALL CENTER MANAGER
Professional Summary
Store Manager focused on maximizing productivity and increasing customer base. Believes exceptional customer service is essential to retail success.
Skills
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Work History
Call Center Manager, 03/2013 to Current
Advance Auto Parts – Alpharetta , GA
Advance Auto Parts – Alpharetta , GA
- Oversaw call center employees to ensure customer satisfaction goals were consistently met.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
- Initiated operations improvements to improve overall call center productivity.
Lifeguard/Swim Instructor, 05/2009 to 11/2016
Two Rivers YMCA – City , STATE
Two Rivers YMCA – City , STATE
- Cultivated positive relationships with participants by interacting with them during group fitness classes.
- Promoted fitness center programs such as the youth and adult swim team programs.
- Assessed individual progress and suggested appropriate changes.
Education
High School Diploma: 2010
Moline High School - City
Moline High School - City
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Resume Strength
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Resume Overview
School Attended
- Moline High School
Job Titles Held:
- Call Center Manager
- Lifeguard/Swim Instructor
Degrees
- High School Diploma : 2010
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