Call Center Manager Resume Example AT&T

CALL CENTER MANAGER

Professional Summary

Store Manager focused on maximizing productivity and increasing customer base. Believes exceptional customer service is essential to retail success.

Skills

Work History

Call Center Manager, 03/2013 to Current
AT&T – Davenport, Iowa, United States

Oversaw call center employees to ensure customer satisfaction goals were consistently met.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
Initiated operations improvements to improve overall call center productivity.

Lifeguard/Swim Instructor, 05/2009 to 11/2016
Two Rivers YMCA – Moline, Illinois, United States

Cultivated positive relationships with participants by interacting with them during group fitness classes.
Promoted fitness center programs such as the youth and adult swim team programs.
Assessed individual progress and suggested appropriate changes.

Education

High School Diploma: 2010
Moline High School - Moline IL

Resume Overview

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