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Call Center Manager resume example with 12 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Store Manager focused on maximizing productivity and increasing customer base. Believes exceptional customer service is essential to retail success.
Skills
  • Customer service professional
  • Skilled motivator
  • Energetic personality
  • Empowers high-performing sales teams
  • Accomplished manager
  • Hourly shift management
  • Customer relations
  • Detail-oriented
  • Strategic thinker
  • Staff training and development
  • Opening and closing procedures
Work History
Call Center Manager, 03/2013 - Current
Advance Auto Parts Alpharetta, GA,
  • Oversaw call center employees to ensure customer satisfaction goals were consistently met.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
  • Initiated operations improvements to improve overall call center productivity.
Lifeguard/Swim Instructor, 05/2009 - 11/2016
Two Rivers YMCA City, STATE,
  • Cultivated positive relationships with participants by interacting with them during group fitness classes.
  • Promoted fitness center programs such as the youth and adult swim team programs.
  • Assessed individual progress and suggested appropriate changes.
Education
High School Diploma: , Expected in 2010
-
Moline High School - Moline IL,
GPA:

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Resume Overview

School Attended

  • Moline High School

Job Titles Held:

  • Call Center Manager
  • Lifeguard/Swim Instructor

Degrees

  • High School Diploma

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