Hardworking , Accomplished , Self-Starting Professional with 20 years combined experience in Sales , Customer Service, Loss Prevention, and Management.
Experience stepping into roles and quickly making positive changes to drive success.
Skills
Issue and conflict resolution
Time management
Contract development and management
Project planning and coordination
Product and service knowledge
Customer retention abilities
Security systems expertise
Asset protection
OfficeInbound and outbound calling
Business development understanding
Education and Training
CAREER TRAINING, Expected in 02/2020 – –: - GPA:
Collections laws and policy
Compliance and OSHA
Asset Protection Certifications
Contract underwriting courses
Call Center sales & Customer Service
Experience
American Burglary & Fire Inc. - Call Center Manager Fenton, MO, 03/2014 - 02/2021
Recruited and trained new employees
Set associates monthly sales goals.
Developed quality assurance standards.
Set and managed performance benchmarks
Leveraged knowledge and leadership ability to drive profit increases.
Mitigated risk by ensuring regulatory compliance for required licensing.
Five Below, Inc. - Customer Service Manager Davenport, FL, 01/2012 - 01/2014
Delivered fast, friendly and knowledgeable service for questions and complaints.
Trained new employees on company policies, procedures, techniques and customer service standards.
Increased employee productivity
Supervised customer service and improved operating procedures.
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