Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
  • Hardworking , Accomplished , Self-Starting Professional with 20 years combined experience in Sales , Customer Service, Loss Prevention, and Management.
  • Experience stepping into roles and quickly making positive changes to drive success.
Skills
  • Issue and conflict resolution
  • Time management
  • Contract development and management
  • Project planning and coordination
  • Product and service knowledge
  • Customer retention abilities
  • Security systems expertise
  • Asset protection
  • OfficeInbound and outbound calling
  • Business development understanding
Education and Training
CAREER TRAINING , Expected in 02/2020 : - GPA :
  • Collections laws and policy
  • Compliance and OSHA
  • Asset Protection Certifications
  • Contract underwriting courses
  • Call Center sales & Customer Service
Experience
American Burglary & Fire Inc. - Call Center Manager
Fenton, MO, 03/2014 - 02/2021
  • Recruited and trained new employees
  • Set associates monthly sales goals.
  • Developed quality assurance standards.
  • Set and managed performance benchmarks
  • Leveraged knowledge and leadership ability to drive profit increases.
  • Mitigated risk by ensuring regulatory compliance for required licensing.
Five Below, Inc. - Customer Service Manager
Davenport, FL, 01/2012 - 01/2014
  • Delivered fast, friendly and knowledgeable service for questions and complaints.
  • Trained new employees on company policies, procedures, techniques and customer service standards.
  • Increased employee productivity
  • Supervised customer service and improved operating procedures.
Safeway - Asset Protection Manager
Cortez, CO, 06/2006 - 01/2012
  • Identified and resolved theft & fraud cases in partnership with local law enforcement agencies.
  • Increased apprehensions by 56% and apprehension dollars by 43% by motivating and coaching for optimum productivity and performance.
  • Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
  • Achieved 64% decrease in slip-trip-fall incidents.
  • Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
Town & Country Automall - Sales & Leasing Consultant
City, STATE, 09/2000 - 01/2006
  • Sold various products by explaining unique features and educating customers on proper application.
  • Negotiated and closed deals with minimal oversight.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

77Average

resume Strength

  • Length
  • Personalization
  • Target Job
  • Word Choice

Resume Overview

School Attended

  • CAREER TRAINING

Job Titles Held:

  • Call Center Manager
  • Customer Service Manager
  • Asset Protection Manager
  • Sales & Leasing Consultant

Degrees

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: