call center manager resume example with 19+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
  • Hardworking , Accomplished , Self-Starting Professional with 20 years combined experience in Sales , Customer Service, Loss Prevention, and Management.
  • Experience stepping into roles and quickly making positive changes to drive success.
Call Center Manager, 03/2014 to 02/2021
American Burglary & Fire Inc.Fenton, MO,
  • Recruited and trained new employees
  • Set associates monthly sales goals.
  • Developed quality assurance standards.
  • Set and managed performance benchmarks
  • Leveraged knowledge and leadership ability to drive profit increases.
  • Mitigated risk by ensuring regulatory compliance for required licensing.
Customer Service Manager, 01/2012 to 01/2014
Five Below, Inc.Davenport, FL,
  • Delivered fast, friendly and knowledgeable service for questions and complaints.
  • Trained new employees on company policies, procedures, techniques and customer service standards.
  • Increased employee productivity
  • Supervised customer service and improved operating procedures.
Asset Protection Manager, 06/2006 to 01/2012
SafewayCortez, CO,
  • Identified and resolved theft & fraud cases in partnership with local law enforcement agencies.
  • Increased apprehensions by 56% and apprehension dollars by 43% by motivating and coaching for optimum productivity and performance.
  • Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
  • Achieved 64% decrease in slip-trip-fall incidents.
  • Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
Sales & Leasing Consultant, 09/2000 to 01/2006
Town & Country AutomallCity, STATE,
  • Sold various products by explaining unique features and educating customers on proper application.
  • Negotiated and closed deals with minimal oversight.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Issue and conflict resolution
  • Time management
  • Contract development and management
  • Project planning and coordination
  • Product and service knowledge
  • Customer retention abilities
  • Security systems expertise
  • Asset protection
  • OfficeInbound and outbound calling
  • Business development understanding
Education and Training
: , Expected in 02/2020 to CAREER TRAINING - ,
  • Collections laws and policy
  • Compliance and OSHA
  • Asset Protection Certifications
  • Contract underwriting courses
  • Call Center sales & Customer Service

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Job Titles Held:

  • Call Center Manager
  • Customer Service Manager
  • Asset Protection Manager
  • Sales & Leasing Consultant


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