Proactive Call Center professional bringing excellent leadership skills and capability to help staff meet and exceed customer expectations. Equipped to train, monitor and manage high-performance teams in fast-paced environments. Personable and decisive with expertise in diplomatic conflict resolution and consumer behavior. I am extremely focus with over 11 years of experience in call center sales, service and support. Knowledgeable manager and problem-solver with strong record of accomplishment in meeting and exceeding productivity targets.
•Effective Communication•Leadership •Empathy and Compassion •Conflict Resolution •Ability to Delegate •Problem Solving •Time and Priority Management •Confidence |
Professional Memberships and Activities Men In Leadership Program -Develop the program to help mentor our male supervisors and representatives that desired I results in the work place and outside of the workplace.
Elevate Program - Assistant to SM to help mentor our future leaders Buddy Rep Program -Develop to teach our elevate mentees that inspired to become Supervisors on leadership expectations.
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