Proactive Call Center professional bringing excellent leadership skills and capability to help staff meet and exceed customer expectations. Equipped to train, monitor and manage high-performance teams in fast-paced environments. Personable and decisive with expertise in diplomatic conflict resolution and consumer behavior. I am extremely focus with over 11 years of experience in call center sales, service and support. Knowledgeable manager and problem-solver with strong record of accomplishment in meeting and exceeding productivity targets.
•Effective Communication•Leadership •Empathy and Compassion •Conflict Resolution •Ability to Delegate •Problem Solving •Time and Priority Management •Confidence
Professional Memberships and Activities Men In Leadership Program -Develop the program to help mentor our male supervisors and representatives that desired I results in the work place and outside of the workplace.
Elevate Program - Assistant to SM to help mentor our future leaders Buddy Rep Program -Develop to teach our elevate mentees that inspired to become Supervisors on leadership expectations.
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