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Call center / Email & chat Representative Resume Example

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CALL CENTER / EMAIL & CHAT REPRESENTATIVE
Summary
To use my managerial, problem-solving, and communication skills in a human resources position that offers exposure to benefits administration and employee on-boarding.Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction. I am an Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Highlights
Microsoft Office, Word, Excel, PowerPoint, Social Networking Ability to work in a fast-paced environment and remain calm while doing so Able to accept criticism
Accomplishments
Customer Assistance
    Quality Communication
      Customer Service
        Sales
          Customer Interface
            Multi-tasking
            • Cashiered with two cash registers at once in tandem to maximize customer flow.
          • Greeted customers upon entrance and handled all cash and credit transactions.
          • Assisted customers over the phone regarding store operations, product, promotions and orders.
        • Consistently generated additional revenue through skilled sales techniques.
      • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
    • Interacted with 50+ affiliate stations in US and Puerto Rico, ensuring reliable and high-speed delivery to residential and small-business customers.
  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Experience
August 2016
to
December 2016
FanaticsJacksonville, FLCall center / Email & chat RepresentativeMade reasonable procedure exceptions to accommodate unusual customer requests. i Have Provided accurate and appropriate information in response to customer inquiries, Demonstrated mastery of customer service call script within specified timeframes and lastly Improved customer ratings by 75%.
March 2016
to
July 2016
randstadJacksonville, FLCall center Agent
  • In this call center environment, quickly and effectively resolve customer issues and complaints using natural friendliness and superior interpersonal and customer service skills.
  • I also Answered inquiries by clarifying desired information, Resolved problems by clarifying issues; researched and explored answers and alternative solutions; implemented solutions.
September 2015
to
February 2016
Dunkin donutsJacksonville, FLCrew member
  • As member of lending team, analyzed and evaluated financial statements i Developed proformance statements and cash-flow projections.
May 2015
to
August 2015
randstadJacksonville, FLCall center representativeProvided accurate and appropriate information in response to customer inquiries. I also Collected customer feedback and made process changes to exceed customer satisfaction goals, Maintained up-to-date records at all times. Most importantly Built customer loyalty by placing follow-up calls for customers who reported product issues.
Education
2016
Robert e lee high schooljacksonville3.0
Skills
attention to detail, call Center, cash-flow projections, interpersonal, interpersonal skills, Customer service, customer service skills, decision-making, fast, financial statements, Excel, Microsoft Office, PowerPoint, Word, natural, Networking, organizational, People skills, problem resolution, problem-solving skills, Verbal communication
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Resume Overview

Companies Worked For:

  • Fanatics
  • randstad
  • Dunkin donuts

School Attended

  • Robert e lee high school

Job Titles Held:

  • Call center / Email & chat Representative
  • Call center Agent
  • Crew member
  • Call center representative

Degrees