call center customer services representative resume example with 3+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Accommodating Customer Support Specialist with a documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with a successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions and seeking entry-level opportunities to expand skills while facilitating company growth.
Skills
Microsoft Office expertise
Issue and Complaint Resolution
Customer Assistance
Verbal and Written Communication
Inbound and Outbound Calling
Call Center Operations
Time Management
Appointment Scheduling
Problem-Solving
POS systems
Payment processing
Training and mentoring
Call Documentation
Critical Thinking
Experience
06/2022 to CurrentCall Center Customer Services RepresentativeVeterans Health Administration | Newark, OH,
Act as the go-to person for our customers by providing information regarding customer's products and services, answering questions, and resolving any customer inquiries or concerns via phone, email, and chat
Receive inbound calls or make outbound calls; identify and assess customers' needs to exceed customer satisfaction at the first point of contact.
Meet personal/customer service targets, KPIs, and call-handling quotas based on program specifics.
Track customer interactions and notes, utilize computer and business software programs like email, internet, chat tools, and CRMs
Demonstrate ownership of customer issues and work proactively with our business units, partners, and vendors to promptly manage the problems through to a complete resolution.
Capture all pertinent customer contact information accurately and concisely within the data capture systems and ensure data is properly maintained.
Updated patient information in databases and adhere to confidentiality requirements.
Coordinated appointments with customers and staff members according to availability.
I communicated with patients with compassion while keeping medical information private.
Tackled troubleshooting and problem resolution to support end-user technical issues.
Maintained accurate inventory of owned and new equipment to support the availability of replacement parts when needed.
06/2021 to 08/2022CashierVeterans Health Administration | Oakhurst, CA,
Provided high-quality customer service to optimize customer purchasing and payment processes
Educated customers on available product options to meet and exceed customer service experience
Helped customers find specific products, answered questions, and offered product advice.
Accepted cash and credit card payments, issued receipts, and provided change.
I trained new team members in cash register operation, stock procedures, and customer services.
Worked closely with front-end staff to assist customers.
Prepared daily cash register drawers by carefully counting correct change levels and documenting totals.
Helped fellow cashiers resolve technical, service, and customer issues maintain team efficiency and customer satisfaction.
I trained new team members in cash register operation, stock procedures, and customer services.
09/2020 to 05/2021Cashier Team LeaderKentucky Fried Chicken | City, STATE,
I assisted with training new cashiers and customer service team members to increase the speed of onboarding.
I met high productivity standards in processing payments for customers.
Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal, and other actions
Learned roles of other departments to provide coverage and keep the store operational
Resolved customer complaints and escalated worsening concerns for remediation.
Using the Point-of-Sale system, I processed efficient and accurate cash, check, debit, and credit card payments.
Completed opening, closing, and shift change tasks by following company guidelines.
Boosted customer satisfaction by quickly addressing and resolving complaints about food or service.
02/2019 to 02/2020CashierPanera Bread | City, STATE,
Interface with customers to identify purchasing needs and direct them to the appropriate area: recommend additional products or cost-effective alternatives to enhance service and satisfaction
Provided high-quality customer service to optimize customer purchasing and payment processes
Educated customers on available product options to meet and exceed customer service experience
Record customer orders and repeat them clearly, and understandable to minimize errors.
Maintain fresh, hot food with a smile promptly.
Packaged to-go order items into bags and placed drink orders into carriers.
We packed fast food products in approved containers, cups, and bags.
I prepared food for various recipes by washing, peeling, and dicing ingredients.
I entered orders into a computer system to send order details to the kitchen, mentioning customers' special requests and food allergies in person.
Education and Training
Expected in 05/2021 to to Diploma | Health Care and ScienceNorth College: Health Care, Cincinnati, OhioGPA:
Expected in to to | Finneytown High School, Cincinnati, OhioGPA:
Expected in to to | Langston Hughes High School, Fairburn, GPA:
Additional Information
ACTIVITIES AND HONORS, , Leadership Development & Program Honor Student All Four Quarters
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