call center customer service specialist resume example with 12+ years of experience
Expert at quickly and accurately entering and organizing large amounts of data. Systematic when it comes to entering precise data to aid all operations By prioritizing and communicating with teammates, I am effective at managing project deadlines. Trained in the management of database systems on a variety of platforms. Committed to sticking to lesson plans while maintaining a positive atmosphere in the classroom. Substitute Teacher with 3 years of experience in the classroom. Committed to assisting all students in realizing their full potential. Experienced Substitute Teacher with a proven track record of seamlessly taking over classes. Classroom management Creative problem solving Conflict resolution Attention to detail Verbal and written communication Inpatient care Recording vital signs Documenting behaviors Patient-focused care Medical records management Specimen collection and analysis Patient Assessments Patient privacy and confidentiality Transporting patients Dedicated team player Accurate and detailed Customer service
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- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Consulted with customers regarding needs and addressed concerns.
- Managed high-volume of inbound and outbound customer calls.
- Used available resources to provide efficient and accurate solutions for customer service requests.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Built sustainable relationships and engaged customers by going extra mile.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Updated customer accounts, addresses and contact information within call management databases.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Software] to keep detailed records of student progress, attendance, and assignments in the absence of the teacher
- Adhered to classroom routines in order to support student environments and keep schedules consistent
- Maintained day-to-day classroom management and discipline to promote learning initiatives
- Followed classroom plans left by the class teacher to continue student education and reinforce core concepts
- Was in charge of classroom management and discipline on a daily basis in order to promote learning initiatives
- Kept the classroom in a safe and orderly state
- Effectively communicate with students, colleagues, and superiors to ensure that students receive the best possible education.
- Helped head teacher by restocking missing or low supplies in classroom.
- Reported any unusual or urgent circumstances in patients' condition or environment immediately to nurse
- Kept track of everything
- Assisted patients in remaining mobile by transferring them between beds, wheelchairs, and other assistive devices for the most efficient transportation throughout the facility
- Answered call lights and adjusted bed rails and equipment to ensure patient comfort and safety
- Provided direct personal patient observation, care, and assistance to 12 patients per shift in a hospital medical facility
- Disinfected the equipment with appropriate cleaning products to reduce the risk of infection after each patient transport
- By completing and safeguarding all medical records, I was able to protect patient information and maintain patient confidentiality
- Gathered biological specimens for requested tests and prepared them for transport to the lab
- Collected information about special dietary requirements, assessed meals, documented intake, and assisted with feeding to promote proper patient nutrition.
- Assisted over 100 residents with daily needs, personal hygiene, dressing and facility transfers.
- Handled [Number] physician appointment books by rearranging schedules and penciling in breaks, vacations and meetings.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Assisted over 100 residents with daily needs, personal hygiene, dressing and facility transfers.
- Guaranteed accurate, timely flow of information by maintaining 100 patient charts and updating healthcare team on patient status.
- Did some research
- Scanned documents and saved them in a database to keep track of important organizational data
- Obtained scanned documents and entered them into the company's databases
- Perform general office duties such as typing, filing, faxing, and taking customer calls
- Enter client information into spreadsheets and the company database so that leaders can quickly access vital client information
- Used a 10-key pad to enter numerical data into databases quickly and accurately
- Kept track of everything.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Maintained database by entering new and updated customer and account information.
- Reviewed and updated account information in company computer system.
- Contacted customers via phone or email to address data inquiries.
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Resume Overview
School Attended
- Itawamba Community College
- MS
Job Titles Held:
- Call Center Customer Service Specialist
- Substitute Teacher
- Nurse Assistant
- Data Entry Clerk
Degrees
- Associate of Applied Science
- GED
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy