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call center customer service specialist resume example with 5+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Diplomatic Customer Service Agent versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty. Hardworking and knowledgeable well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Personable, friendly and solution-oriented with over years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.

Skills
  • Membership Renewals
  • Call Center Operations
  • Account Management
  • Understanding Customer Needs
  • Exploratory Learning
  • Collaborative and Team-Oriented
  • Audio-Visual Demonstrations
  • Social Skills Development
  • Safety Monitoring and Management
  • Teacher and Administrator Collaboration
  • Volunteer Work Coordination
  • Educational Materials Development
  • Filing and Classroom Organization
  • Lesson Planning
  • Teaching Method Adaptations
  • Creating a Safe Learning Environment
  • Play-Based Learning
  • Arts and Crafts
  • Supervising Classroom Activities
  • Progress Tracking and Reporting
  • Problem Solving
  • School Policy and Rules Enforcement
  • Time Management
  • Organizing and Distributing Materials
  • Organizational and Planning Skills
  • Experience with Diverse Student Populations
  • Communicating with Parents and Teachers
  • Clear and Direct Communication
  • First Aid and CPR
  • Emotional Support and Development
  • Rule Enforcement
  • Classroom Discipline
Experience
01/2022 to 05/2022
Call Center Customer Service Specialist Raley's And Belair San Ramon, CA,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Managed high-volume of inbound and outbound customer calls.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Audited customer account information to identify issues and develop solutions.
  • Helped clients navigate online systems within established frameworks to obtain services.
  • Implemented additional services to maintain exceptional client service ratings.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Performed needs analysis and presented options based on findings to help customers make decisions.
  • Consulted with customers regarding needs and addressed concerns.
  • Processed customer account changes with proprietary software.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
08/2018 to 03/2020
Team Member Stand For Children Leadership Center City, STATE,
  • Organized parents to attend school board meetings on behalf of the children in the school system.
  • Held workshop to teach parents how to have successful relationships with teachers and administration.
  • Helped organized townhall meetings to educate the public on changes in the school system.
  • Made telephone calls to educate parents and to help endorse candidates for the school board.
  • Built and maintained working relationships with peers and upper management.
  • Assisted newly hired team members by explaining company procedures and safety requirements.
  • Worked hard to learn required tasks quickly to maximize performance.
08/2006 to 05/2010
Pre-K Teacher's Assistant Bethany Christian Academy City, STATE,
  • Supported lead teacher with daily classroom activities.
  • Monitored students to observe behavior, enforce rules and maintain safety.
  • Maintained tidy and clean classroom consistent with safety and health standards.
  • Instructed and assisted students during craft activities.
  • Supervised students outside classroom during recess, lunch and breaks.
  • Assisted with or led story time by reading books to children.
  • Sanitized toys and play areas, swept and vacuumed floors and wiped counters to mitigate germ spread.
  • Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
  • Provided classroom support throughout planned instruction and individual lessons.
  • Collaborated with colleagues on developing new classroom projects and monthly themes.
  • Supported teacher with curriculum implementation by preparing instructional materials, equipment and technology.
  • Evaluated student's progress and documented in reports.
  • Implemented positive behavior support.
  • Worked closely with site director, family care workers, classroom teaching team and other specialists.
Education and Training
Expected in 05/1988 to to
:
Baker High School - Baton Rouge, LA,
GPA:
Expected in 05/1983 to to
High School Diploma:
Baker High School - Baker, LA
GPA:

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Resume Overview

School Attended

  • Baker High School
  • Baker High School

Job Titles Held:

  • Call Center Customer Service Specialist
  • Team Member
  • Pre-K Teacher's Assistant

Degrees

  • High School Diploma

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