Call Center Customer Service Specialist Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary


Jessica Claire:

Knowledgeable and dedicated professional with extensive experience in Customer Service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Excellent Administrative support Excellent Program files maintenance Very Good Multi-line Telephone Systems Excellent Team Bonding Very Good Time management Excellent Customer and client relations Excellent Utility Billing Clerk.

Innovative Call Center Representative with 3 years of experience providing excellent support to clients while building rapport. Adept in implementing problem-solving techniques for customer complaints and handling high call volume. Successful at maintaining high customer satisfaction ratings through friendly demeanor and assistance with additional customer questions.

  • Upbeat and Positive Personality
  • Understanding Customer Needs
  • Verbal and Written Communication
  • Customer Data Confidentiality
  • Courteous with Strong Service Mindset
  • CRM Software
  • Responding to Difficult Customers
  • Creative Problem Solving
  • Building Customer Trust and Loyalty
  • Data Entry and Maintenance
  • Efficient and Detail-Oriented
  • Customer Account Management
  • Multi-Line Phone Systems
Work History
04/2021 to 07/2021
Call Center Customer Service Specialist Abm Ames, IA,
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Delivered exceptional customer service customers by leveraging extensive knowledge of Covid-19 while creating welcoming, positive experiences.
  • Learned and maintained in-depth understanding of Covid-19 vaccination information, providing knowledgeable responses to diverse questions.
  • Engaged in continuous learning and development opportunities to promote continued performance improvement.
  • Resolved concerns with each Covid-19 related question.
  • Received multiple positive reviews acknowledging dedication to excellent customer service.
  • Verified accurate responses to questions and inquiries by maintaining advanced knowledge about Covid-19 and vaccinations available.
  • Entered customer information into customized computer system with Maximus CRM database software to document and organize client records.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Automated processes to manage remote network.
  • Responded to customer comments and questions via LiveChat during shifts.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
01/2014 to 02/2021
Administrative Assistant Fedex Cross Border Warwick, RI,
  • Thorough and punctual employee with excellent administrative skills and solid background in delivering expert clerical duties.
  • Completing business targets while satisfying many different customer demands.
  • Independently handle clerical task like dispatching work orders and completing invoices in timely manner.
  • Organizing files, filing and completing paperwork.
  • Executed billing tasks and recorded information in company databases.
  • Monitored outstanding invoices and performed collections duties.
  • Created improved filing system to maintain secure client data.
  • Accepted payments for utility services and discussed remaining balances with customers to take accounts to zero.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Kept vendor files accurate and up-to-date to expedite payment processing.
  • Disbursed petty cash by recording entries and verifying documentation.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Performed routine clerical tasks by scanning, filing and copying documents.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Handled incoming and outgoing mail.
  • Responded to inquiries from callers seeking information.
  • Kept reception area clean and neat to give visitors positive first impression.
01/2011 to 01/2014
Customer Service Specialist McDonald's Fast Food Restaurant City, STATE,
  • Billing and Invoicing Excellent Credit and collections Excellent Payment processing Excellent Account Reconciliation Excellent Worked way up from employee to shift manager Mastered point-of-service (POS) computer system for order taking.
  • Handled currency and credit transactions quickly and accurately, along with daily deposits.
  • Assisted management with shift duties and delegated task due throughout shifts Training on becoming shift manager at Chicken Express.
  • Maintained high standers of customer service during high-volume, fast paced operations.
  • Communicated clearly and positively with coworkers and management.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.
  • Educated customers on promotions to enhance sales.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Learned Crew Member position and became Shift Leader and provided backup at key times.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Maintained customer satisfaction with forward.
  • Handled over 10 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services
Expected in
High School Diploma:
Cisco High School - Cisco, TX,
Expected in
: Cisco Texas
Additional Information
  • C: XXX-XXX-XXX W: XXX-XXX-2445 EMAIL: Jessica.Claire@outlook. Recognized by customers and Managers for expedient and effective service. Scheduling - Communicated with customers through phone, fax, email and in person to fufill duties , task and answer inquiries.

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Resume Overview

School Attended
  • Cisco High School
Job Titles Held:
  • Call Center Customer Service Specialist
  • Administrative Assistant
  • Customer Service Specialist
  • High School Diploma