Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Energetic and reliable Call Center Specialist well-trained and excelling in high-end merchandise environments. Proven performer able to leverage superior communication and relationship-building strengths to increase and retain long-term customers.

Personable and dedicated Customer Service Representative with extensive experience in the Healthcare and Sales Industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Hardworking and knowledgeable Call Center Specialist well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities.

Effective Call Center Representative with 16 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas.

Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in Customer Support and Service

solutions.

Skills
  • Skilled problem solver CallSelect communication systems
  • Database maintenance
  • Customer support
  • Account management
  • Membership renewals
  • Call center operations
  • Customer service
  • In-store support
  • Promotional support
  • Materials transport
  • Senior leadership support
  • Data evaluation
  • Inventory control
  • Credit card payment processing
  • Employee coaching
  • Fleet dispatching
  • Quality assurance controls
  • Product organization
  • Shipping and receiving understanding
  • Microsoft Office expertise
  • Store maintenance
  • System implementation
  • Technologically savvy
Experience
Call Center Customer Service Specialist, 08/2014 to Current
Minster BankTroy, OH,
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Learned, referenced and applied product knowledge information.
  • Politely assisted customers in person and via telephone.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Created and maintained an organized database to develop promotional sales.
  • Described product to customers and accurately explained details and care of merchandise
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Strengthened team performance and productivity by training and inspiring team members.
  • Achieved top satisfaction, retention and referral rankings on consistent basis.
  • Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Worked with managers to develop service improvement initiatives.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
Call Center Customer Service Specialist, 06/2009 to 01/2014
NARA CORPCity, STATE,
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Documented conversations with customers to track requests, problems and solutions.
  • Achieved top satisfaction, retention and referral rankings on consistent basis.
  • Set up and activated customer accounts.
  • Dispatched drivers to meet daily delivery needs for company customers.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
  • Diminished financial discrepancies and managed monetary transactions, including deposits and credit card transactions.
  • Strengthened operational efficiencies by developing organizational filing systems for confidential customer records and reports.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Customer Service Call Center Representative, 03/2003 to 01/2009
ARISE HEALTHCARECity, STATE,
  • Routinely prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Strengthened operational efficiencies by developing organizational filing systems for confidential customer records and reports.
  • Diminished financial discrepancies and managed monetary transactions, including deposits and credit card transactions.
  • Mentored junior team members and managed employee relationships.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Oversaw warranty counseling process to manage expense controls.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Prevented key account losses by researching discrepancies for corrective action.
  • Achieved top satisfaction, retention and referral rankings on consistent basis.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
  • Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
  • Exceeded team goals and collaborated with staff to implement customer service initiatives.
  • Improved service quality and increased sales by developing strong knowledge of company's products and services.
  • Established membership loyalty, executing flawless customer retail account management.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Helped company maintain exceptional client service ratings on external audits.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
Education and Training
Bachelor of Arts: Business Management, Expected in 09/2017
Ashford University - San Francisco, CA,
GPA:
  • 3.5 GPA
  • Completed professional development in Business Administration

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Resume Overview

School Attended

  • Ashford University

Job Titles Held:

  • Call Center Customer Service Specialist
  • Call Center Customer Service Specialist
  • Customer Service Call Center Representative

Degrees

  • Bachelor of Arts

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