Personable customer service professional offering over years of experience resolving account and service concerns for customers. Smoothly uncover and solve challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Polite and professional successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Proficient with superior work ethic and expertise in working from scripted responses to resolve customer problems. Driven and responsible with adaptable, solution-oriented nature. Excellent conflict mediator and efficient multitasker.
Experienced Customer Service Representative with 3 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Successful with 3 years of experience addressing customer requests and concerns to provide relevant information and options. Upbeat and energetic, with grace in handling difficult situations through resourcefulness and adaptability.
Hardworking Customer Service Representative with many years of experience working with . Trained in project and time management with extensive knowledge of and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Qualified with s years of experience in fast-paced customer service and call center environments supporting company needs. Personable and professional under pressure.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Able to enhance customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Responsible for researching and resolving customer inquiries Via Live Web Chat, email and or telephone
Provide customer support for electronic banking products and services, including Online Banking, Bill Payment, Mobile Banking, Messenger, Online Account Opening, and both Debit and Credit card inquiries
Resolve customer inquiries and issues promptly regarding new accounts, existing accounts, loans, payments, automatic transfers, interest rates and investment certificates in a professional manner
Cross-sell Bank services and supports all functions within the Contact Center
Complete and maintain related account maintenance
Complete research and resolve documentation errors or discrepancies
Provides information to customers on Bank policies, procedures and programs
Adhere to Contact Center performance metrics to ensure service levels and customer expectations are consistently achieved
Maintain and project the Banks professional reputation through professional and courteous interactions with customers
Complete ongoing internal education opportunities to sustain broad base of product, service and technical knowledge
Individually participates in identifying, measuring, monitoring, controlling and mitigating departmental and enterprise-wide risks
Maintains awareness of and adheres to Bank's compliance requirements and risk management concepts, expectations, policies and procedures and applies them to daily tasks
Other duties as assigned
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