Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Personable customer service professional offering over years of experience resolving account and service concerns for customers. Smoothly uncover and solve challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Polite and professional successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Proficient with superior work ethic and expertise in working from scripted responses to resolve customer problems. Driven and responsible with adaptable, solution-oriented nature. Excellent conflict mediator and efficient multitasker.

Experienced Customer Service Representative with 3 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.

Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.

Successful with 3 years of experience addressing customer requests and concerns to provide relevant information and options. Upbeat and energetic, with grace in handling difficult situations through resourcefulness and adaptability.

Hardworking Customer Service Representative with many years of experience working with . Trained in project and time management with extensive knowledge of and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Qualified with s years of experience in fast-paced customer service and call center environments supporting company needs. Personable and professional under pressure.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Able to enhance customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

  • Documentation and reporting
  • Call center operations
  • Database management
  • Service recommendations
  • Written and oral communication
  • Keyboarding
  • Payment processing
  • Microsoft Office
  • LiveChat
  • Professional telephone demeanor
  • Credit card processing
  • MS Office proficiency
  • Retail store support
  • Service standard compliance
  • Stocking and replenishing
  • Money handling abilities
  • Recordkeeping strengths
  • POS systems expert
  • Multi-line phone talent
  • Computer proficient
  • Order fulfillment
  • Key holder experience
Work History
Call Center Customer Service Specialist, 08/2016 to Current
Jackson Hosptial & ClinicMontgomery, AL,

Responsible for researching and resolving customer inquiries Via Live Web Chat, email and or telephone
Provide customer support for electronic banking products and services, including Online Banking, Bill Payment, Mobile Banking, Messenger, Online Account Opening, and both Debit and Credit card inquiries
Resolve customer inquiries and issues promptly regarding new accounts, existing accounts, loans, payments, automatic transfers, interest rates and investment certificates in a professional manner
Cross-sell Bank services and supports all functions within the Contact Center
Complete and maintain related account maintenance
Complete research and resolve documentation errors or discrepancies
Provides information to customers on Bank policies, procedures and programs
Adhere to Contact Center performance metrics to ensure service levels and customer expectations are consistently achieved
Maintain and project the Banks professional reputation through professional and courteous interactions with customers
Complete ongoing internal education opportunities to sustain broad base of product, service and technical knowledge
Individually participates in identifying, measuring, monitoring, controlling and mitigating departmental and enterprise-wide risks
Maintains awareness of and adheres to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and applies them to daily tasks
Other duties as assigned

Hostess, 09/2015 to 09/2016
Bob EvansCity, STATE,
  • Planned and executed -guest parties by organizing menus, spaces and special requests.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
  • Monitored dining room and guest flow to maximize table usage and minimize wait times by %.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Cultivated positive guest relations by managing information and orchestrating speedy seatings.
  • Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus using
  • .
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Took information about guests' party size, led to seating, offered menus and .
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Answered customer questions about hours, seating and information.
  • Used cash registers and credit card machines to cash out customers, handling up to $ in cash per event.
  • Monitored seating area and checked restrooms every
  • To keep spotless.
  • Recorded available tables after seating each party using .
  • Checked and restocked server areas and organized and got change for front counter.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Helped by taking drink orders,
  • And .
  • Informed servers of newly seated parties for speedy service.
Front Desk Receptionist & Housekeeper , 02/2015 to 09/2015
Comfort InnCity, STATE,
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Entered customer data using software and updated information whenever patrons changed rooms.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Maintained transaction security by verifying payment cards against identification.
  • Collaborated with and
  • Team members to handle guest requirements from check-in through check-out.
  • Received packages and mail at front desk and dispersed to correct employees.
  • Immediately contacted housekeeping staff and maintenance department regarding guest room issues, to promote quick remediation.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Resolved customer issues quickly and notified immediately when problems escalated.
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Used to process reservations, check-ins and check-outs.
  • Welcomed patrons and immediately offered assistance by asking open-ended questions.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Greeted daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Diploma : , Expected in 06/2006
Mount Vernon High School - Mount Vernon, OH

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School Attended

  • Mount Vernon High School

Job Titles Held:

  • Call Center Customer Service Specialist
  • Hostess
  • Front Desk Receptionist & Housekeeper


  • Diploma

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