Jessica is a Hardworking and knowledgeable employee well-versed in using scripts and personal expertise to address diverse customer concerns. She is A Self-motivated and independent in sourcing and implementing solutions. Very Good conflict mediation and multitasking abilities, Diplomatic Customer Service professional versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Early Trained in connecting with customers to build positive relationships and strengthen loyalty. Have a Effective data entry with 6 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas. Highly-enthusiastic Client Service professional with 4 years of client interface experience. Well-versed in 6 products, services and consumer trends. Skilled in both individual and team roles, with expertise in training and mentoring new staff on company objectives. Flexible specialist with 6 years of success in resolving customer concerns and inquiries. Skilled at accurately 48WPM documenting call details, preparing reports and arranging service, Well-versed in providing helpful answers and relevant information to retain clients, Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Able to identify and resolve concerns while promoting new products and meeting sales objectives. Also, Flexible with 4 years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. I am Energetic and reliable well-trained and excelling in high-end merchandise environments. Proven performer able to leverage superior communication and relationship-building strengths to increase and retain long-term customers. Being able to network having early experience
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- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Helped company maintain exceptional client service ratings on external audits.
- Documented conversations with customers to track requests, problems and solutions.
- Shared detailed information regarding product or service options to help customers make decisions.
- Assisted numbers+ callers per week in fast-paced environment.
- Maintained numbers % accuracy rate when preparing weekly type and type reports for management based on data from various sources.
- Increased customer satisfaction ratings number % by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Strengthened team performance and productivity by training and inspiring team members.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Processed customer account changes, using software.
- Consulted with customers regarding product or service needs, addressing type concerns.
- Handled escalated customer service concerns from job titles and job titles to preserve revenue streams from key customers.
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
- Resolved average of number inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
- Tracked movements with hand-held scanners and daily production sheets to keep records accurate.
- Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
- Staged and sorted products for loading.
- Palletized boxes for easy movement and shipment.
- Reviewed production schedule, customer orders, work orders, and requisitions to determine items to be moved, gathered or distributed.
- Transported more than number materials pallets between storage and production areas each day.
- Protected company inventory with well-organized and secure storage areas.
- Reviewed work orders to determine work assignments and material and equipment needs.
- Electronically scanned products to provide accurate tracking using type warehouse management system.
- Removed damaged products from outgoing shipments during final inspections.
- Used daily production sheets or work tickets to accurately record quantity of units handled and moved.
- Loaded and unloaded trailers with care and efficiency.
- Packed containers and re-packed damaged containers.
- Completed daily document logs to track shipments and inventory.
- Marked containers with required information or attached identification tags to containers.
- Maintained type and type equipment using troubleshooting methods to keep functional for all shifts.
- Maintained inventory records with timely updates.
- Responded to job-related inquiries from supervisor quickly and professionally and provided updates on anticipated task completion times.
- Offered to assist job title with type duties during busy periods, which led to development of additional skills and improved productivity within warehouse.
- Assembled product containers and crates using hand tools and precut lumber.
- Identified and corrected data entry errors to prevent duplication across systems.
- Transferred completed work to supervisor for review and approval.
- Compiled, sorted and verified work through digital data against source documents.
- Sorted source documents and organized to be filed.
- Completed accurate and efficient data entry and database updates to support company/customers operations.
- Used software data input interface to transcribe information from physical source documents into databases.
- Verified and logged deadlines in response to daily inquiries and requests.
- Communicated with coworkers regarding deadlines and project milestones.
- Collaborated with other company employees to understand data requirements, searching databases and performing inquiries to locate specific data items needed.
- Monitored updates to company databases and corrected any identified errors.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Participated in meetings to compile notes for distribution to all attendees.
- Supported document reviews and auditing by locating and providing required data, reporting on input procedures and other relevant circumstances as necessary.
- Reviewed database entries to verify regulatory compliance.
- Ranked in Top 4 of class
- 4.9 GPA
- Completed professional development in entry level.
- Completed continuing education in business.
- Major in computer science
- Completed continuing education in social studies.
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Resume Overview
School Attended
- Trimble Technical High School
Job Titles Held:
- Call Center Customer Service Specialist
- Group Operations Manager
- Data Entry Operator
Degrees
- High School Diploma
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