Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Personable and dedicated Customer Service Representative with extensive experience in Call Center/Customer Service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

  • MS Office-Word, Excel, Outlook and Power Point (4 years)
  • Time management
  • Organizational Skills
  • MS Office
  • Administrative Assistant, Phone
  • Basic, Time management
  • Budgeting
  • Budget
  • Call Center
  • Color
  • CPR
  • Clients
  • Customer satisfaction
  • Customer Service
  • Delivery
  • Filing
  • Finance
  • First Aid
  • Forth
  • Funds
  • Inventory
  • Managerial
  • Managing
  • Marketing
  • Materials
  • Access
  • Excel
  • MS Office
  • Outlook
  • Power Point
  • Word
  • Organizing
  • Organizational Skills
  • Policies
  • Progress
  • Quickbooks
  • Receptionist
  • Reporting
  • Safety
  • Teaching
Call Center Customer Service Representative- Temp Agent, 06/2020 - Current
Primrose School Aldie, VA,
  • Communicating with clients or employers about project, event or campaign expectations and goals.
  • Collaborating with clients or employers, finance teams and other team members on budgeting and allocating funds.
  • Delegating tasks to appropriate team members.
  • Managing deadlines and progress across the team to ensure the project is delivered on time and on budget.
  • Organizing third-party providers and vendors to deliver elements that can't be produced in-house.
  • Overseeing the delivery of projects and making adjustments as necessary to ensure they are delivered to specifications and high standards.
  • Collecting and analyzing feedback from customers and other project users to gauge satisfaction and success.
Pre-Kindergarten Lead Teacher, 08/2019 - 05/2020
Florida Cancer Specialists, P.L. Saint Petersburg, FL,
  • Engage in teaching basic skills in aspects such as letter recognition, shapes, color, number, personal hygiene, and social skills.
  • Organize students' conduct in the classroom by making use of authorized disciplinary measures.
  • Assess and make necessary corrections on students' work and supervise their learning progress.
  • Be observant and accountable for the safety of pupils during the school period.
  • This may warrant assessing assignments outside school hours.
  • Liaise with parents of pupils and communicate with them more often than a quarterly progress report.
  • Order, select, utilize, and store inventory materials, classroom equipment and supplies.
  • Enable disabled students have access to supportive technology; assist them in using certain devices, and in making use of facilities such as restrooms.
Call Center Specialist, 05/2017 - 07/2019
Alorica City, STATE,
  • Answer incoming customer phone calls and take appropriate action for each call.
  • Maintain customer satisfaction ratings based on explicit criteria set forth by the company.
  • Attend mandatory training sessions to stay updated on product or company policy changes.
  • Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
  • Input data into the company computer platform to keep each customer record updated.
Education and Training
High school diploma: , Expected in 2015
North Stafford High School - Stafford, VA

CPR, AED, and Basic First Aid July 2017 to August 2025

CHD110-Birth to Five: Child Development in Young Children

March 2020 to Present

CUR121-Establishing Growth Mindset Practices in Early Learning Environments

March 2020 to Present

CCEI640-Creating a Multicultural Environment

July 2020 to Present

CCEI891- Developmental Domains in Early Childhood Development

March 2020 to Present

CHD104- The Importance of Play in Early Childhood

March 2020

SOC100-How to Raise Emotionally Healthy Children: Meeting the Five Critical Needs of Children

March 2020 to Present

CCEI112D- Child Abuse: The Impact of Maltreatment on Relationship Skills and Bonding

March 2020 to Present

CCEI112A- Child Abuse: Signs of Abuse and Reporting Requirements for Early Childhood Professionals

March 2020 to Present

Virginia Heath and Training Three (3) Hours CDA1

November 2019 to Present

Virginia Preserve Training Ten (10) Hours CDA1

October 2019 to Present

Additional Information
  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume scorecould be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

resume Strength

  • Clear Contact Info
  • Completeness
  • Formatting
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended

  • North Stafford High School

Job Titles Held:

  • Call Center Customer Service Representative- Temp Agent
  • Pre-Kindergarten Lead Teacher
  • Call Center Specialist


  • High school diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: