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call center customer service representative health resume example with 3+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in any industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Accomplishments

    At Labcorp I was given a raise twice in 1 year, as well as a promotion within that same year.

    Became Assist Mentor at state collections in less than 5 months.

Skills
  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Efficient and Detail-Oriented
  • Multitasking and Prioritization
  • De-escalation Techniques
  • Customer Data Confidentiality
  • Responding to Difficult Customers
  • Upselling Products and Services
  • Building Customer Trust and Loyalty
  • Courteous with Strong Service Mindset
  • Issue and Complaint Resolution
  • Data Entry and Maintenance
  • Upbeat and Positive Personality
  • Verbal and Written Communication
  • POS Systems and Ordering Platforms
  • Time Management
  • Computer Proficiency
  • Inter-Department Collaboration
  • Multi-Line Phone Systems
Work History
09/2021 to Current
Call Center Customer Service Representative Health Whole Foods Aventura, FL,
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Assisted team leaders by providing status and performance reports with information on areas for improvement.
  • Engaged in learning and development opportunities to promote continued performance improvement.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Processed debit and credit card and electronic check payments.
  • Averaged 80 or more in bound and outbound calls, multiple email per day, addressing customer inquiries, solving problems and providing product information.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Cross-trained and provided back up for customer service managers.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded proactively and positively to rapid change.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Optimized customer support by establishing collaborative service environment.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Promptly responded to inquiries and requests from prospective customers.
  • Sought ways to improve processes and services provided.
08/2019 to 01/2022
Customer Service Cashier Covance Orlando, FL,
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Sold lottery tickets and fish and game licenses.
  • Counted money in drawers at beginning and end of each shift.
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.
  • Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
  • Used POS system to enter orders, process payments and issue receipts.
  • Performed cash, card and check transactions to complete customer purchases.
01/2019 to 07/2021
Specimen Processing Specialist LabCorp City, STATE,
  • Analyzed bodily fluids with laboratory equipment and detected anomalies related to diseased states or acute injuries.
  • Assisted pathology team with skilled analyses by preparing tissue samples.
  • Worked with pathologist to isolate abnormalities and narrow down likely diagnoses.
  • Identified microorganisms present samples and cultivated strains to support clinical diagnostics.
  • Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Improved operations through consistent hard work and dedication.
  • Onboarded new temps by documenting and setting up in time clock.
  • Identified issues, analyzed information and provided solutions to problems.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
Expected in 10/2016 to to
High School Diploma:
La Casa De Don Pedro - Newark, NJ,
GPA:

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Resume Overview

School Attended

  • La Casa De Don Pedro

Job Titles Held:

  • Call Center Customer Service Representative Health
  • Customer Service Cashier
  • Specimen Processing Specialist

Degrees

  • High School Diploma

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