Knowledgeable and dedicated customer service professional with extensive experience in any industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Accomplishments
At Labcorp I was given a raise twice in 1 year, as well as a promotion within that same year.
Became Assist Mentor at state collections in less than 5 months.
Skills
Understanding Customer Needs
Calm and Professional Under Pressure
Efficient and Detail-Oriented
Multitasking and Prioritization
De-escalation Techniques
Customer Data Confidentiality
Responding to Difficult Customers
Upselling Products and Services
Building Customer Trust and Loyalty
Courteous with Strong Service Mindset
Issue and Complaint Resolution
Data Entry and Maintenance
Upbeat and Positive Personality
Verbal and Written Communication
POS Systems and Ordering Platforms
Time Management
Computer Proficiency
Inter-Department Collaboration
Multi-Line Phone Systems
Work History
Call Center Customer Service Representative Health, 09/2021 - Current Whole Foods – Aventura, FL,
Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Assisted team leaders by providing status and performance reports with information on areas for improvement.
Engaged in learning and development opportunities to promote continued performance improvement.
Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Processed debit and credit card and electronic check payments.
Averaged 80 or more in bound and outbound calls, multiple email per day, addressing customer inquiries, solving problems and providing product information.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Cross-trained and provided back up for customer service managers.
Exhibited high energy and professionalism when dealing with clients and staff.
Responded proactively and positively to rapid change.
Investigated and resolved customer inquiries and complaints quickly.
Optimized customer support by establishing collaborative service environment.
Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Followed up with customers about resolved issues to maintain high standards of customer service.
Promptly responded to inquiries and requests from prospective customers.
Sought ways to improve processes and services provided.
Customer Service Cashier, 08/2019 - 01/2022 Covance – Orlando, FL,
Maintained customer satisfaction with quick and professional handling of product returns.
Resolved customer complaints and maintained clean and tidy checkout area.
Monitored self-checkout systems and provided assistance or intervention where required.
Sold lottery tickets and fish and game licenses.
Counted money in drawers at beginning and end of each shift.
Maintained reports of transactions and greeted customers when entering and leaving establishment.
Handled approximately daily credit and cash transactions for customers with accuracy and speed.
Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
Used POS system to enter orders, process payments and issue receipts.
Performed cash, card and check transactions to complete customer purchases.
Specimen Processing Specialist, 01/2019 - 07/2021 LabCorp – City, STATE,
Analyzed bodily fluids with laboratory equipment and detected anomalies related to diseased states or acute injuries.
Assisted pathology team with skilled analyses by preparing tissue samples.
Worked with pathologist to isolate abnormalities and narrow down likely diagnoses.
Identified microorganisms present samples and cultivated strains to support clinical diagnostics.
Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
Demonstrated respect, friendliness and willingness to help wherever needed.
Improved operations through consistent hard work and dedication.
Onboarded new temps by documenting and setting up in time clock.
Identified issues, analyzed information and provided solutions to problems.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
High School Diploma: , Expected in 10/2016 - La Casa De Don Pedro - Newark, NJ, GPA:
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School Attended
La Casa De Don Pedro
Job Titles Held:
Call Center Customer Service Representative Health
