Call Center Customer Service Representative resume example with 4 years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. I'm always on my feet and don't lose focus on task. I enjoy meeting all types of people and getting to know them. I learn from my mistakes and from constructive criticism. I excel whenever I'm put in a position. Diplomatic Customer Service professional versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.

  • Stocking and replenishing
  • Communication skills
  • Relationship building
  • Product promotions
  • Point of sale knowledge
  • Cash register operation
  • Problem-solving skills
  • Flexible schedule
  • Sale expertise
  • Dining area cleanliness
  • Excellent people skills
  • Cash handling
  • Shipment processing
  • Adapt to diverse groups
  • Call center operations
  • Customer support
  • Membership renewals
  • Data entry
  • Payment processing
  • Database maintenance
  • Documentation and reporting
  • Customer service
  • Customer relations
  • Technologically savvy
  • Call center experience
  • Account management
  • In-store support
  • Credit card payment processing
  • Inbound and outbound calling
06/2020 to Current Call Center Customer Service Representative New York Community Bancorp, Inc. | Scottsdale, AZ,
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Resolved average of 150 inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
  • Helped company maintain exceptional client service ratings on external audits.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Strengthened team performance and productivity by training and inspiring team members.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Documented conversations with customers to track requests, problems and solutions.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
01/2020 to 07/2020 Receptionist Lobel Financial | Ontario, CA,
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Answered and directed incoming calls using multi-line telephone system.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Sorted incoming mail and directed to correct personnel each day.
  • Took accurate messages for staff and management to facilitate open and speedy communication.
05/2017 to 01/2020 Sales Associate Autonation, Inc - Autonation | San Jose, CA,
  • Maintained records related to sales, returns and inventory availability
  • Compiled customer feedback and recommended service delivery improvements to management
  • Responded to customer requests for products, services and company information
  • Maintained organized, presentable merchandise to drive continuous sales
  • Applied security and loss prevention training toward recognizing risks and reducing store theft
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
  • Prepared merchandise for sales floor by pricing or tagging
  • Washed and spot-cleaned files, desktops, office glass, partitions, doors and walls
  • Kept drawers accurate, current and secure by checking bills for counterfeit markers, storing large bills and keeping adequate change
  • Entered all sales into cash register to record purchases
  • Calculated change, accepted declining balance cards and other acceptable forms of payment, and issued receipts to customers
  • Processed shipments to complete timely updates of shelves and merchandise displays
  • Followed standardized procedures for issuing cash refunds
  • Welcomed and greeted customers and offered friendly, knowledgeable assistance
05/2018 to 08/2018 Team Member Elsupermarkets | North Las Vegas, NV,
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation
  • Received training and certification from Six Flags to represent brand, explain technical functions of mobile devices and guide product selection by customers
  • Developed team communications and information for team meetings
Education and Training
Expected in 05/2021 Bachelor of Science | Criminal Justice Georgia State University, Atlanta, GA GPA:
Activities and Honors

Completed a training course in Fort Knox Kentucky.

Received many awards for acts of leadership.

Co-founder of an organization at my school.

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Resume Overview

School Attended

  • Georgia State University

Job Titles Held:

  • Call Center Customer Service Representative
  • Receptionist
  • Sales Associate
  • Team Member


  • Bachelor of Science

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