Call Center Customer Service Representative resume example with 16+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Polite and professional Customer Service Represenative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Knowledgeable and dedicated customer service professional with extensive experience in Healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.
Skills
Knowledge of point click software
Tracheotomy care
Knowledge of Sigma Care Software
Knowledge of (Microsoft Office word, and Excel)
Vital Signs/Weight
Catheter Care
Wound care
ROM Therapy
Ambulatory Therapy
CNA
SC
Documentation
Mechanical
Mental health
Excel
Microsoft Office
Word
Nursing
Sigma
Sales
Shipping and Receiving
Invoicing
Scheduling
Client Needs Assessment
Invoice Processing
Due Diligence
Cleaning
Customer Complaint Resolution
Service Level Agreements
New Product Information
Product Knowledge
Call Volume Analysis
Quality Management
Appointment Setting
LiveChat
Written and oral communication
Customer support
Service recommendations
Transcription
Work History
Call Center Customer Service Representative, 05/2019 - 01/2021 New York Community Bancorp, Inc. – Brick, NJ,
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Initiated termination of customer contract upon request.
Documented and detailed calls and complaints using call center's CRM database.
Responded to customer comments and questions via LiveChat during 8-hour shifts.
Performed various clerical duties by filing and faxing documents and creating customer databases.
Helped average of 40 customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
Resolved customer complaints and addressed emergency requests and needs.
CNA - Certified Nursing Assistant, 02/2011 - 06/2019 Christian Care Communities – Corbin, KY,
Wound Care with RN assistance.
Documentation of vital and weight.
Assist with daily living habits (bathing, grooming, feeding).
Monitor residents with diminishing mental health for elopement risk (dementia, Alzheimer, behavioral).
Transferring of bed bound patients with mechanical lifters.
Obtained stool and urine samples as per doctor orders.
Therapy sessions with residents as per Therapist orders (ROM, Ambulatory).
Changing of soiled linens.
Patient care advocate.
Documentation of all care given.
Transport of residents to and from clinical appointments.
Trained all new CNA CNA-Certified Nursing Assistant Methodist manor rehabilitation and nursing-Florence SC.
Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
Supported ambulation and physical therapy needs by conducting planned exercise routines.
Oversaw and maintained patients' rooms, group living areas and nurse stations.
Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
Customer Service Representative, 01/2008 - 12/2010 Dixon Valve – North Kansas City, MO,
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Reduced downtime to support quality control, boost revenue and complete projects on time and under budget.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Unit Clerk, 04/2004 - 11/2007 Ardent Health Services – Athens, TX,
Documentation of vital and weight.
Therapy sessions with residents as per Therapist orders (ROM, Ambulatory).
Patient care advocate.
Documentation of all care given.
Transport of residents to and from clinical appointments.
Trained all new CNA.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Answered unit calls and took messages for healthcare staff to maximize team productivity.
Arranged discharges and patient transportations.
Prepared admissions charts and scanned records.
Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
Education
Associate of Arts: , Expected in 2003 - Florence Darlington Technical College - Florence, SC GPA:
GED: , Expected in 1996 - Hartsville High School - Hartsville, SC GPA:
GED: , Expected in 03/1973 - Bronx Community College Of The City University Of New York - The Bronx, NY GPA:
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Resume Overview
School Attended
Florence Darlington Technical College
Hartsville High School
Bronx Community College Of The City University Of New York