Call Center Customer Service Representative Resume Example Edible Arrangements

CALL CENTER CUSTOMER SERVICE REPRESENTATIVE

Summary

Personable and dedicated Customer Service Representative with extensive experience in the customer service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills

Call center operations
Account management
Membership renewals
Training and Development
Database maintenance
Customer support

Payment processing
Data entry
Training experience
Account updating
Call center experience

Experience

Edible Arrangements | Winston Salem, North Carolina Call Center Customer Service Representative03/2020 - 01/2021

Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Consulted with customers to determine best methods to resolve service and billing issues.

Crothall Healthcare | Winston Salem , NC Environmental Services Technician 02/2019 - 07/2019

Inventoried, maintained or repaired cleaning supplies and ordered more.
Took care of rooms before patient admission or after discharge according to changing furniture and cleaning needs.
Greeted patients and families, maintaining facility and team professionalism with friendly support.
Maintained cleanliness and presentation of waiting area and rooms.
Handled and stored hazardous chemicals safely to prevent injury or illness.
Utilized Personal Protective Equipment (PPE) correctly.
Used brooms, mops and vacuum cleaners to remove dirt and debris from floors.
Took out garbage and recycling daily.
Complied with company policies regarding safe storage of chemicals.
Followed sanitation schedule and documented cleaning activities.

WalMart | Winston Salem , NC E-Commerce Specialist11/2017 - 11/2018

Resolved customer concerns and answered questions quickly to maximize satisfaction.
Filled customer orders by packaging sold items and documentation for direct shipping and by transferring orders to manufacturers or third-party distributors.
Composed descriptions of merchandise for posting to online storefronts, auction sites and other shopping Web sites.
Worked with vendors and supply distributors to negotiate bulk discounts.
Handled all aspects of business, including accounting, purchasing and web design.
Created, managed and automated orders and invoices using order management and invoicing software.
Built successful online business from ground up, collecting capital, setting up online presence and managing customer interactions.
Resolved interpersonal conflicts by listening, finding common ground and building relationships.
Contributed to development, planning and completion of project initiatives.
Kept team on track by assigning and supervising their activities and giving constructive feedback.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Created agendas and communication materials for team meetings.

Buffalo Wild Wings | Winston Salem, NC Server 02/2017 - 11/2017

Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Collaborated with host, bus person and cook to serve up food and beverage options.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
Calculated charges, issued table checks and collected payments from customers.

Education and Training

Forsyth Technical Community College | Winston Salem Associate of Applied Science in Human Services Expected in 12/2021

Resume Overview

Companies Worked For:

Edible Arrangements
Crothall Healthcare
WalMart
Buffalo Wild Wings

School Attended

Forsyth Technical Community College

Job Titles Held:

Call Center Customer Service Representative
Environmental Services Technician
E-Commerce Specialist
Server

Degrees

Associate of Applied Science in Human Services

Call Center Customer Service Representative Resume Example

Resume Score: 80%

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