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Call Center Customer Service Representative Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Hardworking and knowledgeable Call Center Representative Well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities. Hardworking Call Center Representative accustomed to fast-paced call center environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in USSA standards and best practices. Efficient Associate skilled at connecting with people and promoting products. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Experienced in maintaining stock, setting up promotions and merchandising items. Upbeat, customer-focused Sales Associate with 1 year of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Able to deliver memorable guest experience through welcoming interactions and extensive product knowledge. Dedicated to providing every user with safe and enjoyable recreational activities. People-person with strong communication skills, upbeat nature and organized approach to handling program operations. Physically fit with stamina to handle demanding work.

Skills
  • Call center operations
  • Membership renewals
  • Account management
  • Customer support
  • Call center experience
  • Inbound phone call management
  • Customer assistance
  • Organizational skills
  • Team building
  • Work ethic
  • Time management
  • Early childhood knowledge
  • Safety understanding
  • Reliable and trustworthy
  • Leadership
Experience
Call Center Customer Service Representative, 11/2020 to Current
Onetouch Direct New Port Richey, FL,
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Strengthened team performance and productivity by training and inspiring team members.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Reviewed account and service histories to identify trends and issues.
  • Documented conversations with customers to track requests, problems and solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
Associate, 12/2019 to 05/2021
Tishman Speyer San Francisco, CA,
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.
  • I helped set up the Target in Taylorsville, utah for the new opening
  • Supported managers with organizing store and showcasing new items in eye-catching displays.
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Maintained accurate and attractive merchandise displays to maximize purchases.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Built customer loyalty by engaging with and identifying product needs of customers.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Followed all company policies, rules and procedures to promote company goals and maintain safety.
  • Dressed in sample and completed garments for photographs and displays.
Staff, 03/2019 to 10/2019
Schlotzsky's Deli Sulphur Springs, TX,
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Observed participants for signs of physical distress and stopped activity to administer care.
  • Explained principles, techniques and safety requirements to activity participants to prevent injury.
  • Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
  • Helped participants enjoy activities while ensuring adherence to protocol.
  • Planned, organized, facilitated and promoted diverse recreational programs.
  • Advertised for upcoming events to promote engagement and involvement.
  • Promoted monthly events and activities to increase participation and revenue.
  • Developed training and exercise programs to meet individual requirements and team play strategies.
  • Showed athletes proper techniques to avoid injuries.
  • Checked equipment and monitored common areas to maintain neatness, organization and proper upkeep while remaining vigilant on safety.
Education and Training
High School Diploma: , Expected in
to
Kearns High School - Kearns,
GPA:
  • Graduated in 2020, hoping to go to college this coming up year at Salt Lake Community College and major in Fashion Design and Merchandising.
  • Had a GPA of 3.5 or higher
  • Honor Roll from junior high to high school also in High Honor Roll
  • Did many activities,sports and clubs throughout my junior and high school years. Including Mesa. Hope squad, played basketball, volleyball and track. Did Drill for 4 years in high school. I was also in Student government for 3 years in high schol

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Resume Overview

School Attended
  • Kearns High School
Job Titles Held:
  • Call Center Customer Service Representative
  • Associate
  • Staff
Degrees
  • High School Diploma