LiveCareer-Resume

call center customer service representative resume example with 3+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

I want to utilize all of my skills that I have obtain to help the company to the best of my ability while open to expand my skills even more. Organization Exceptional organizational skills Team building In-depth OSHA knowledge Extremely quick learner Safety and compliance Assembly line production Inventory management Problem resolution Assembly and production Equipment operation Material handling expert Equipment monitoring In-store support Sale expertise Training development aptitude Microsoft Office expertise Data entry Report creation Promotional support Data evaluation Order fulfillment Employee coaching Shipping and receiving understanding Recordkeeping strengths Inventory control Call center experience Customer service Computer proficient Store maintenance Inbound and outbound calling High-energy attitude Clerical support Receiving support Report preparation Product organization Warehousing functions Multi-line phone talent Some college (No degree)

Skills
  • Multitasking and Prioritization
  • Data Entry and Maintenance
  • Call Center Operations
  • Data Entry
  • Creative Problem Solving
  • Call Documentation
  • De-escalation Techniques
  • Customer Service
  • Customer Data Confidentiality
  • Customer Account Management
  • Courteous with Strong Service Mindset
  • Understanding Customer Needs
  • Upbeat and Positive Personality
  • Verbal and Written Communication
  • [Number] wpm Typing Speed
  • Efficient and Detail-Oriented
  • Training and Development
  • Customer Support
Experience
07/2021 to 05/2022 Call Center Customer Service Representative Grand Circle Travel | Boston, MA,
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Consulted with customers regarding needs and addressed concerns.
  • Performed needs analysis and presented options based on findings to help customers make decisions.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
12/2014 to 09/2016 Desk Assistant Nbc Universal | Miami, FL,
  • Was in charge of data tracking, documentation, client correspondence, and office operations
  • Kept track of files and records by putting in place efficient and well-organized filing systems
  • Tracked and recorded expenses and reconciled accounts to keep accurate, current, and compliant financial records
  • Kept track of accounts and ran daily reports to double-check totals
  • Greeted [Number] daily visitors and customers upon their arrival, offered assistance, and answered questions to build rapport and retention
  • Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process
  • Organized physical files and digitized records so that authorized team members could update and retrieve them quickly
  • Kept the reception area clean to foster a positive, professional atmosphere for all stakeholders, including [Job Title]s and clients
  • Sorted mail and other important data, ensuring that all messages were delivered quickly to their intended recipients during [Job Title's] absence
  • Took and managed incoming and outgoing calls, as well as recording and distributing accurate messages to the office staff
  • Greeted each newcomer with a friendly greeting and handed out a sign-in sheet.
01/2014 to 04/2015 Transportation Assistant Mclane | Cottonwood, AL,
  • Advocated for safe work practices in order to avoid incidents and meet [Type] requirements
  • Organized travel for [Number] executives and employees
  • Created, implemented, and followed detailed administrative protocols and procedures, which resulted in a [Number]% increase in accuracy
  • Sought advice
  • Working relationships with co-tenants
  • Guided
  • Made a decision
  • Kept track of vehicles, schedules, and orders that were completed
  • Kept an eye on things.
to Machine Operator Assembler C & S Wholesale Meats | City, STATE,
  • Was in charge of the XYZ industrial organization's production, processing, distribution, and marketing activities
  • Set up machinery and equipment, such as [Equipment], [Equipment], and grinders, manually
  • Assisted machine operators with finished pieces
  • Fabricated large and small parts according to drawings and put them together as needed
  • Kept equipment running smoothly by performing routine maintenance tasks like lubricating and cleaning components
  • Was in charge of maintaining product standards and quality-control programs
  • Followed company and OSHA safety rules and regulations when it came to machine maintenance and work area cleanliness
  • Gathered parts for assembly
  • Kept my work areas tidy and clean
  • Conducted routine quality inspections and kept track of the results
  • I'm in charge of meeting production deadlines.
  • Operated drill presses, milling machines, rivet and hardware presses safely and correctly.
  • Set up and operated drill presses to drill and tap holes into parts for assembly.
  • Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
  • Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
  • Lubricated parts and performed minor maintenance to improve machine function.
  • Documented daily production data and submitted accurate time logs to keep management up-to-date.
  • Established and adjusted feed rates and cutting parameters to keep operations in line with production demands.
Education and Training
Expected in 05/2012 to to High School Diploma | Washington County High School, Sandersville, GA GPA:
Expected in to to | Middle Georgia College, Cochran, GA GPA:

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Resume Overview

School Attended

  • Washington County High School
  • Middle Georgia College

Job Titles Held:

  • Call Center Customer Service Representative
  • Desk Assistant
  • Transportation Assistant
  • Machine Operator Assembler

Degrees

  • High School Diploma
  • Some College (No Degree)

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