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Call Center Customer Service Representative Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Personable Customer Service professional offering over Number years of experience resolving account and service concerns for Industry customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.

Innovative Call Center Representative with Number years of experience providing excellent support to clients while building rapport. Adept in implementing problem-solving techniques for customer complaints and handling high call volume. Successful at maintaining high customer satisfaction ratings through friendly demeanor and assistance with additional customer questions.

Experienced Customer Service Representative with Number years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.

Polite and professional Job Title successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Proficient Job Title with superior work ethic and expertise in working from scripted responses to resolve customer problems. Driven and responsible with adaptable, solution-oriented nature. Excellent conflict mediator and efficient multitasker.

Successful Job Title with Number years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.

Hardworking Customer Service Representative with Number years of experience working with Product or Service. Trained in project and time management with extensive knowledge of Area of expertise and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Friendly Job Title with Number years of dedicated Type customer service experience. Dedicated to exceeding Type goals through effective communication skills and Type abilities. Expert in Software with training in Area of expertise services.

Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate Type systems. Effective at operating within Type regulations and Type department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Goal-oriented worker with outstanding knowledge of Type organization and Type product issues. Proven history of increasing productivity and customer satisfaction with great phone skills and Type talents. Committed to best-in-class customer service and maintaining professionalism.

Motivated Customer Service Representative with over Number years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in Language.

Hardworking Job Title bringing Number years of experience meeting customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.

Well-qualified Job Title proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering Number years of experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Skills
  • Sales
  • Sales Goals
  • Customer Complaint Resolution
  • Cleaning
  • Troubleshooting Technical Issues
  • New Product Information
  • Product Knowledge
  • Insurance Knowledge
  • Billing Inquiries
  • Customer Accounts Management
  • Technical Support
  • Product Sales
Work History
Call Center Customer Service Representative, 09/2020 to 03/2021
Penske Automotive GroupAnnapolis, MD,
  • Documented and detailed calls and complaints using call center's CRM database.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Answered over Number calls per Timeframe to meet fast-paced call center demands.
  • Educated customers on current promotions, upgrades or new offerings available under current plan.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Call Center Representative, 12/2018 to 10/2019
Lendingtree, Llc.Chicago, IL,
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Assisted Number customers in average Timeframe by answering questions, responding to inquiries and handling telephone requests.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Leveraged sales expertise to promote Product or Service and capitalize on upsell opportunities.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Brazer, 01/2018 to 05/2018
ChromaloxHouston, TX,
  • Set up and operated hand and power tools, including shielded metal arc and gas metal arc welding equipment.
  • Bolted, clamped and tack-welded parts to secure components prior to welding.
  • Used arc, gas-shielded arc, submerged arc and gas welding equipment to weld Type parts safely and efficiently.
  • Welded in flat, horizontal, vertical and overhead positions.
  • Skilled with gas tungsten arc, gas metal arc, flux-cored arc, plasma arc, shielded metal arc, resistance welding and submerged arc welding.
Education
Diploma: , Expected in 05/2008
West Rusk High School - New London, TX
GPA:

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Resume Overview

School Attended
  • West Rusk High School
Job Titles Held:
  • Call Center Customer Service Representative
  • Call Center Representative
  • Brazer
Degrees
  • Diploma

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