call center customer service representative resume example with 5+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Cheerful and upbeat Customer Service professional with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Skills
Call center operations
Customer support
Documentation and reporting
Payment processing
Data entry
Quality control
Credit card payment processing
Bank regulations knowledge
Customer service
Call center experience
Conflict mediation
Product organization
Inbound and outbound calling
Technologically savvy
Clerical support
High-energy attitude
Stockroom procedures
Customer relations
System implementation
Office equipment proficiency
Quality assurance controls
Experience
Call Center Customer Service Representative, 05/2020 - Current Penske Automotive Group – Edison, NJ,
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
Evaluated customer account information to assess current issues and determine potential solutions.
Documented conversations with customers to track requests, problems and solutions.
Served needs of as many as 100 customers per shift, including collecting payments, tracking rewards and handling customer service issues.
Kept detailed records of customer accounts, including actions taken, issues resolved and verification information.
Answered 100+ inbound calls per day and directed to designated individuals or departments.
sales, 12/2018 - 03/2020 Meridian Senior Living – Breese, IL,
Assisted customers during selection process and helped choose perfect products to meet individual needs.
Championed contact management system launch to achieve 100% client organization.
Presented professional appearance at all times and assisted with product placement and visual merchandising tasks.
Identified and solved complex strategy problems that impacted sales management and business direction.
Prepared and processed contracts and order forms for new and existing customers.
Helped improve and drive business success by delivering sales, credit, warranty and other key metrics.
Introduced customers to new offerings and updated accounts.
Made recommendations to customers to promote brand effectiveness and product benefits.
Demonstrated products at customer locations, answering questions and redirecting objections to close deals.
Answered customers' questions and addressed problems and complaints in person and via phone.
Cashier, 11/2016 - 06/2017 Jack In The Box, Inc. – Wheat Ridge, CO,
Read weekly sales inserts and monitored price changes.
Assisted with purchases, locating items and signing up for rewards programs.
Helped customers find specific products, answered questions and offered advice.
Received payments for products and issued receipts.
Welcomed customers, offering assistance to help find necessary store items.
Monitored sales events to protect products, added new merchandise and rang up purchases.
Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Processed customer payments quickly and returned exact change and receipts.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Properly verified customer identification for alcohol or tobacco purchases.
Trained new team members in cash register operation, stock procedures and customer service.
Learned roles of other departments to provide coverage and keep store operational.
Assisted cashiers with completing end-of-day counts and securing funds to prevent loss or theft.
Resolved issues with cash registers, card scanners and printers.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Drove sales and add-on purchases by promoting specific item options to customers.
Enforced company policies and procedures to strengthen operational standards across departments.
Planned and prepared workflow schedules, delegating tasks for 5-member team.
Directed and led employees, supervising activities to drive productivity and efficiency.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Completed inventory audits to identify losses and project future demands.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Analyzed trends, identifying consumer demand and forecasting seasonal trends.
Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels.
Organized schedules, workflows and shift coverage to meet expected business demands.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Education and Training
: , Expected in - Northern Wyoming Community College District - Sheridan College - Sheridan, WY GPA: Status -
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Resume Overview
School Attended
Northern Wyoming Community College District - Sheridan College