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call center customer service representative resume example with 3 years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering 4 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.

Diligent, team-oriented and reliable Sales Floor Team Member with superior work ethic and 3+ years of experience. Customer-focused employee with commitment to quality assurance. Looking to bring honest and dedication to new role.

Energetic individual with background stocking shelves for various companies. Courteous, cordial and expert in building client rapport. Looking for Stocker position.

I am a Reliable Stocker skilled in carrying over 50 pounds worth of store products. Proficient in interpreting stocking instructions and shelving products accurately. Dedicated worker capable of arriving to work on time with a friendly attitude. Bringing years of retail experience.

Diplomatic Customer Service professional versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Skills
  • Sales expertise
  • Store planning and display design
  • Merchandise stocking
  • Dedicated team player
  • Safety methods
  • Product displays
  • Time management
  • Approachable
  • Display design
  • High-end fashion knowledge
  • Organized
  • Barcode scanning
  • Cheerful and energetic
  • Positive outlook
  • Flexible schedule
  • Store planning and design
  • Call center operations
  • Data entry
  • Customer support
  • Call center experience
  • Customer service
Experience
04/2019 to 05/2019 Call Center Customer Service Representative Prometric | Mentor, OH,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
  • Prepared, completed and processed customer account forms and database changes.
  • Helped company maintain exceptional client service ratings on external audits.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
07/2017 to 06/2018 Sales Floor Associate Mccoy's Building Supply | Aransas Pass, TX,
  • Resolved customer complaints provides relevant information, products and services.
  • Ensured client satisfaction ratings by actively listening and resolving customers comments and concerns.
  • Bagged, wrapped and packaged purchases according to customer needs.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Provided every customer with professional and polite support for sales and service needs.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Provided outstanding customer service to hundreds of customers daily, increasing customer service feedback scores 100%.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
02/2016 to 02/2017 Daycare Assistant North Country Academy | Kissimmee, FL,
  • Developed and implemented lesson plans based on ages and abilities of class children.
  • Secured indoor and outdoor premises to protect children under care.
  • Managed crafts and other hands-on activities to engage kids and promote development.
  • Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
  • Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
  • Cleaned toys, play equipment, dishes and other surfaces to keep facility sanitary.
  • Attended to lunch periods to help children open food packages and monitor activities
  • Tutored and mentored school children to provide additional learning opportunities.
  • Cared for up to 8 children ranging in age from Newborn to 12.
  • Recorded information about behavior, food served and medications administered.
01/2015 to 01/2016 Sales Associate Nouria Energy | Marlborough, MA,
  • Helped average of 80 customers per day by responding to inquiries and locating products.
  • Assisted customers by finding needed tools/ items and checking inventory for items at other locations.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Educated customers on product and service offerings.
Education and Training
Expected in to to | Child Development West Los Angeles College, Culver City, CA GPA:
Expected in 2017 to to | GED, Los Angeles, CA, GPA:
Activities and Honors

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Resume Overview

School Attended

  • West Los Angeles College
  • GED

Job Titles Held:

  • Call Center Customer Service Representative
  • Sales Floor Associate
  • Daycare Assistant
  • Sales Associate

Degrees

  • Some College (No Degree)

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