Call Center Customer Service Representative Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact. Polite and professional customer service in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Outgoing and friendly customer service and administrative excellence, including clerical support and interaction. Excels in data-entry and database administration.

  • Customer Complaint Resolution
  • Insurance Knowledge
  • Store opening and closing
  • Accurate Money Handling
  • Cleaning
  • Organization
  • Customer service
  • Customer assistance
  • Documentation and reporting
  • Verbal and written communication
  • Organization skills
  • Telephone skills
  • Time management
  • Sorting and labeling
  • Technical Support
  • Bookkeeping
  • Scheduling
  • Computer skills
Work History
11/2020 to Current Call Center Customer Service Representative Republic Services, Inc. | Saint Gabriel, LA,
  • Enhance customer relationship management abilities and further boost satisfaction scores.
  • Document and detail calls and complaints using call center's CSR database.
  • Entered customer interaction details in software to track requests, document problems and record solutions offered.
  • Help customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
  • Resolve customer complaints and address requests and needs.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Describe and explain details about insurance options to inform customers and guide purchasing decisions.
07/2020 to 11/2021 Retail Sales Associate Nestle Nespresso | New York, NY,
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
08/2016 to 01/2019 Daycare Teacher's Assistant T-Mobile | Reading, PA,
  • Established safe play environment for children.
  • Consistently enforced disciplinary limits for structured environment conducive to learning.
  • Applied play-based strategies, including crafts and games, to provide diverse approaches to learning.
  • Promoted physical, academic and social development by implementing diverse classroom and outside activities.
  • Developed age-appropriate activities and programs for children 2-3 years old.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Maintained child-friendly environment with access to outdoor activities.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Instructed children in health and personal habits, such as eating, resting and toileting.
  • Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication.
  • Promoted sensory development by providing access to different textures.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
01/2017 to 05/2018 Receptionist Luevanos Taxes And Insurance | City, STATE,
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained building security by monitoring logbook and issuing visitor badges.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Collected, sorted, distributed and sent mail and packages.
  • Resolved customer problems and complaints.
  • Scheduled and confirmed appointments and meetings.
  • Answered incoming calls daily to resolve issues and schedule appointments.
Expected in 06/2016 High School Diploma | George Washington Community High School, Indianapolis, IN GPA:

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Resume Overview

School Attended
  • George Washington Community High School
Job Titles Held:
  • Call Center Customer Service Representative
  • Retail Sales Associate
  • Daycare Teacher's Assistant
  • Receptionist
  • High School Diploma